Leila Nurina
IT Service Application Analyst
Central Jakarta
Summary
Confident and skilled IT Service Application Analyst with over 10 years of experience. Strong ability to manage customer engagements and streamline business processes. Proven self-motivated natural leader who successfully designs effective business solutions and leads a 10-member team in project execution. In-depth knowledge of best business practices and processes to oversee implementation of customized solutions. Hobbies include reading books, traveling, and listening to music. Currently resides in Central Jakarta and can be contacted at 085811197678 or leila.nurina@gmail.com.
Overview
2025
2025
years of professional experience
16
16
years of post-secondary education
Work History
IT Service and Application Analyst
MyRepublic Indonesia
01.2020 - Current
- Response time for Ticket Categories Inquiry, Request from Ticket and Email from user (SLA in 3 working Days)
- User access request all system for create, update and delete (SLA in 1 working Day)
- Training user new feature and existing system
- Case Management and Internal Test Pre Deployment, tested within 3 working days (After finish from Dev)
- Data Processing Form from users, solved within 3 working days since doc full approved by Superior
Customer experience / SPV
MyRepublic Indonesia
01.2018 - 01.2019
- New Project Implementation Zendesk for ticketing system
- Customer Journey
- Customer Material programs
- Project Implementation migration update customer email and phone number
Quality Assurance Specialist / SPV
MyRepublic Indonesia
01.2016 - 01.2017
- Company Overview: https://myrepublic.co.id/
- Interpret and implement quality assurance standards
- Evaluate of quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, conduct and monitor testing and inspection of system office
- Investigate customer complaints and non-conformance issues
- Collect and compile statistical quality data
- Analyze data to identify areas for improvement in the quality system
- Develop, recommend and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards
- Coordinate and support on-site audits conducted by external providers
- Evaluate audit findings and implement appropriate corrective actions
- Responsible for document management systems
- Assure ongoing compliance with quality and regulatory requirement
- Https://myrepublic.co.id/
Personal Assistant of Chief Operating Officer
Innovate Mas Indonesia
01.2014 - 01.2015
- Company Overview: http://www.innovate-indonesia.com/
- Reading, monitoring and responding to your boss's email
- Preparing correspondence on your boss's behalf
- Assisting team
- Managing your boss's electronic diary
- Planning and organising meetings
- Organising travel and preparing complex travel itineraries
- Attending meetings on your boss's behalf
- Taking action points and writing minutes of meetings
- Conducting research
- Preparing presentations
- Managing and reviewing filing and office systems
- Managing an Assistant
- Http://www.innovate-indonesia.com/
Marketing and Secretary Trading Company
Trinitas Penata Tehnik, PT
09.2012 - 01.2014
- Selling Tank Truck Equipments for Oil and Gas Tank SPBU
- Meeting with Customers
- Making Quotations, fax or email and Filing Quotations
- Making Invoice and Packing List to Customers
- Coordinate with warehouse divisions
- Ensure smooth import transaction with supplier until Importer in Indonesia
- Delivery goods for Customers
- Able to understand TANK TRUCK AND FITTING FOR MOBILE DISPENSER
- Making Customers are happy with TRUST and Good Products
General Products Marketing Administration
Usaha Jayamas Bhakti
12.2010 - 09.2012
- Handling Order by Phone, by email or by Fax and distributions
- Making Quotations, fax or email and Filing Quotations
- Making Order Confirmations, Fax or Email and Filling OC
- Making SPK for Technician as Installations Products
- Making Invoice and Packing List to Customers
- Making Invoice and Packing List for Import General Products
- Meeting with Shell or Pertamina Pusat for Project Oil and Project SPBU
- Correspondents email
- Able to understand General Product such as CIVACON, MANN TEK, ALLUWEL, HOSE, FITTINGS, SPARE PART SPBU, DISPENSER OIL TATSUNO CORP, SPAREPART SHELL, SPARE PART PERTAMINA PROJECTS
Secretary and Project Developments
Intisar Primula, PT
01.2007 - 08.2010
- Schedule Meeting
- Manage schedule Installation and Repair IT
- Handling Customer by Phone and direct Customers
- Record company cash transactions
- Making Invoice and Purchase Order
- Tender and meeting project
- Tracking a Project Status in Installation and Repair
- Project Coordinator in government's project such as KemenkumHam
- File documents
Finance Staff
PT. Equity Financial Solutions
01.2006 - 11.2006
- Input Boss System
- Input Pembayaran Rumah Sakit
- Input Pembayaran CN / DN Claim
- Reconciliation Bank
- File documents
Administration Staff
PT. Unitama Mulia
9 2005 - 12.2005
- Make Administrative Jobs
- Make the DO out Letter
- Make list for Purchase and materials order for one day
- File documents
Education
SD -
SD N Cempaka Putih Barat 05 Pagi
06.1991 - 07.1997
SMP -
SMP N 28 Mardani Raya
06.1997 - 07.2000
SMK - Penjualan
SMK N 14 Percetakan Negara
06.2000 - 07.2003
D3 - Business Administration
Lembaga Pendidikan Dan Pengembangan Profesi Indonesia / LP3i Kramat
06.2003 - 07.2005
Program S1 - Business Management
Sekolah Tinggi Ilmu Administrasi Mandala Indonesia / STIAMI
01.2011 - 01.2013
Skills
IT support
Business process improvement
Application Analysis
Incident Management
Data Management
End-User Training
Application Integration
Complex Problem-Solving
System Analysis
User interface design
Software Quality Assurance
End-user support
Business Analysis
Teamwork and Collaboration
Data Analysis
Quality Assurance
System Testing
Personal Information
- Date of Birth: 05/05/86
- Gender: Female
- Marital Status: Single
- Religion: Islam
Training
- Planning for the Future, 2005, LP3i Kramat
- Self-promotion and Selling, 2005, Adhi Graha Building
- Pengenalan ISO sebagai sarana mempersiapkan diri Untuk bersaing di Dunia kerja, 2005, Sheraton Media Jakarta
- Beauty Class Sari Ayu Martha Tilaar, 2005, LP3I Kramat
Informaleducation
- Computer Course, SMK N 14 Jakarta, 07/01/02, 06/30/03
- Moslem Mentoring, LP3I Kramat Jakarta, 07/01/03, 06/30/04
- English Course, LP3I Kramat, 07/01/04, 06/30/05
Timeline
IT Service and Application Analyst
MyRepublic Indonesia
01.2020 - Current
Customer experience / SPV
MyRepublic Indonesia
01.2018 - 01.2019
Quality Assurance Specialist / SPV
MyRepublic Indonesia
01.2016 - 01.2017
Personal Assistant of Chief Operating Officer
Innovate Mas Indonesia
01.2014 - 01.2015
Marketing and Secretary Trading Company
Trinitas Penata Tehnik, PT
09.2012 - 01.2014
Program S1 - Business Management
Sekolah Tinggi Ilmu Administrasi Mandala Indonesia / STIAMI
01.2011 - 01.2013
General Products Marketing Administration
Usaha Jayamas Bhakti
12.2010 - 09.2012
Secretary and Project Developments
Intisar Primula, PT
01.2007 - 08.2010
Finance Staff
PT. Equity Financial Solutions
01.2006 - 11.2006
D3 - Business Administration
Lembaga Pendidikan Dan Pengembangan Profesi Indonesia / LP3i Kramat
06.2003 - 07.2005
SMK - Penjualan
SMK N 14 Percetakan Negara
06.2000 - 07.2003
SMP -
SMP N 28 Mardani Raya
06.1997 - 07.2000
SD -
SD N Cempaka Putih Barat 05 Pagi
06.1991 - 07.1997
Administration Staff
PT. Unitama Mulia
9 2005 - 12.2005