LEONARDO EFFENDY
Account Manager
Jakarta,JK
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
Account Manager
PT. Fiberhome Technologies Indonesia
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
Account & Marketing Leader
PT. Maybank Indonesia Finance
07.2022 - 02.2023
- Increased consumer loyalty, implementing targeted rewards programs and memorable promotional events.
- Expanded market presence with strategic partnerships in relevant industries and organizations.
Area Marketing Fleet
PT. Indomobil Finance
11.2021 - 06.2022
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
Credit Analyst & Marketing SPV
PT Dipo Star Finance
01.2016 - 01.2021
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Education
Bachelor of Information Technology - Information And Communication Technology
Binus University
04.2001 - 01.2016
Skills
Customer service
Timeline
Account Manager
PT. Fiberhome Technologies Indonesia
02.2023 - Current
Account & Marketing Leader
PT. Maybank Indonesia Finance
07.2022 - 02.2023
Area Marketing Fleet
PT. Indomobil Finance
11.2021 - 06.2022
Credit Analyst & Marketing SPV
PT Dipo Star Finance
01.2016 - 01.2021
Bachelor of Information Technology - Information And Communication Technology
Binus University
04.2001 - 01.2016
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