Lesley Ortega
Twin Falls
Summary
Dynamic and reliable cashier with proven expertise at Ace Hardware, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and team collaboration. Adept at training staff and maintaining accurate cash drawer balances, contributing to a seamless shopping experience. Committed to fostering positive customer relationships.
Overview
1
1
year of professional experience
Work History
Cashier
Ace Hardware
Aberdeen, ID
06.2021 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations, enhancing shopping experience.
- Maintained accurate cash drawer balances and performed end-of-day reconciliation.
- Collaborated with team members to ensure store operations ran smoothly during peak hours.
- Handled returns and exchanges professionally, resolving customer issues effectively.
- Organized merchandise displays to optimize visibility and accessibility for customers.
- Trained new staff on cashier procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Aberdeen High School
Aberdeen, IDSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- Staff training
- Refund handling
- Sales expertise
- Reports and documents
- Basic math
- Credit and cash transactions
- Problem-solving
- Honest and dependable
Languages
English
Native or Bilingual
Timeline
Cashier
Ace Hardware
06.2021 - 11.2022
High School Diploma -
Aberdeen High School