Lesley Whitehead
Arco,ID
Summary
I am ready and willing to learn, up for a challenge and change of pace. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Biller
Lost Rivers Medical Center
Arco, ID
04.2022 - Current
- Oversaw billing processes to ensure compliance with healthcare regulations and company policies.
- Trained new staff on system usage and best practices.
- Collaborated with clinical teams to resolve discrepancies in patient accounts promptly..
- Reviewed patient billing information for accuracy and completeness, resolving discrepancies promptly.
- Filed and updated patient information..
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Delivered timely and accurate charge submissions.
- Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Work with Accounts Payable Manager with banking and financials.
- Take in payments from patients and apply them to their accounts and make sure that discounts are applied if applicable.
- Work closely with reception to insure that insurances are up to date and correct.
- Assist CFO with monthly Medicare bad debt report.
- Assist HIM Manager with quarterly audits.
- Daily financial deposits.
- Monthly counts of safe and vending machine money.
911 Emergency Dispatcher/DMV Clerk
Butte County Sheriffs Office
Arco, ID
05.2019 - 04.2022
- Collaborated with law enforcement, fire departments, and medical services to streamline interagency communication processes.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Processed vehicle registrations and title transfers efficiently, ensuring compliance with state regulations.
- Assisted customers in understanding DMV procedures, improving overall client satisfaction and experience.
- Utilized DMV software to maintain accurate records, minimizing errors and enhancing data integrity.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Conducted audits of processed transactions to ensure adherence to departmental policies and regulatory requirements.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
- Calculated and remitted state sales tax, service, and other charges.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Education
High School Diploma -
Butte County High School
Arco, ID05.1997
Skills
- Effective time management
- Accurate data entry
- Professionalism and ethics
- Attention to detail
- HIPAA compliance
- Billing knowledge
- Organizational skills
- Customer service support
- Cash handling
- Professional communication
- Customer relations
- Bank statement reconciliation
- Payment transactions
- Professionalism
- Payment processing
- Bill payment
- Financial transactions
- Financial reporting
Certification
Critical Access Hospital Coding and Billing Specialist
Notary
State of Idaho POST Basic Communications Certificate
Intro to Law Enforcement Records Management
FEMA IS-100.C
FEMA IS-5 A
FEMA IS-700 B
EideBailly Revenue Cycle A-Z Idaho-CAH
Timeline
Lead Biller
Lost Rivers Medical Center
04.2022 - Current
911 Emergency Dispatcher/DMV Clerk
Butte County Sheriffs Office
05.2019 - 04.2022
High School Diploma -
Butte County High School