Letticia Gonzales
Boise
Summary
Proven leader in training and development, with a track record of enhancing company performance by identifying skill gaps and implementing targeted solutions at DGS Delta Global Services. Skilled in Learning Management Systems and exceptional communication, I have successfully managed diverse teams, boosting employee satisfaction and operational efficiency by over 30%. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer several years of progressive training experience and take on challenging new role at all points. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Adept at developing tracking metrics, following projects and working with representatives of all departments to develop accurate budget proposals. Good interpersonal, communication, and critical thinking skills. many years of success in budget analysis and financial management.
Overview
9
9
years of professional experience
Work History
Station Trainer
Swissport USA
Boise
01.2025 - Current
- Trained employees on safety protocols and operational procedures.
- Facilitated onboarding sessions for new hires and existing staff.
- Developed training materials and resources for various roles.
- Ensured compliance with industry regulations and company standards.
- Provided ongoing support to staff through mentorship and guidance.
- Identified needs for additional training based on observation of employee performance levels.
- Developed and implemented a comprehensive training program for station personnel.
- Communicated with external vendors in order to obtain necessary supplies for training activities.
- Monitored, evaluated and recorded training activities or program effectiveness.
Training and Development Supervisor
DGS Delta Global Services
06.2024 - 01.2025
- Assisted HR in succession planning activities by identifying high-potential candidates for leadership roles through their participation in development programs.
- Improved overall company performance by identifying skill gaps and providing targeted training solutions.
- Collaborated with department managers to identify specific training needs, ensuring relevant courses were offered.
- Streamlined onboarding processes for new hires, reducing time-to-full productivity.
- Managed a team of trainers, providing guidance and support in the development of high-quality instructional materials.
- Developed customized e-learning modules, increasing accessibility and convenience for employees.
- Optimized training effectiveness by conducting regular evaluations and adjusting content as needed.
- Trained staff during demonstrations, meetings, conferences, and workshops.
General Manager
Alliance Ground International
01.2023 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Manager
G2 Secure Staff
11.2020 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lead Cleaner
PrimeFlight
12.2019 - 11.2020
- Collaborated with team members to develop best practices for efficient and effective cleaning procedures.
- Assisted management in developing budget plans for supply purchases, reducing overall operating costs without sacrificing quality standards.
- Promoted a safe work environment by adhering to all safety guidelines and protocols throughout daily operations.
- Identified potential risks within properties serviced and addressed them proactively, minimizing potential hazards or accidents.
- Conducted routine inspections to assess quality of work performed and identify areas for improvement or additional training needs.
- Streamlined cleaning processes for improved efficiency and reduced time spent on tasks.
- Contributed to positive workplace morale by fostering open communication channels with colleagues from diverse backgrounds.
- Delivered exceptional customer service by actively listening to client needs and providing prompt solutions or adjustments as needed.
Lead Cashier
Raley's Supermarket
06.2017 - 03.2020
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Visions in Education
Carmichael, CASkills
- Training delivery
- Learning Management Systems
- Strategic thinker
- Written and oral communication
- New hire on-boarding
- Fueling logistics
- Coaching and Mentoring
- Adaptive Learning
- Leadership training
- Training facilitation
- Public Speaking
- Exceptional communicator
- Project Management
- Training Oversight
- Team direction
- Performance Metrics
- Human Resources
- Employment law knowledge
- Attention to Detail
- Time Management
- Problem-Solving
- Customer Service
- Multitasking
- Reliability
- Organizational Skills
- Data Entry
- Threat detection
- Baggage Inspection
- Surveillance monitoring
- Vigilance and awareness
- Integrity and Honesty
- Behavioral observations
- Hazardous items knowledge
- Operations Management
- Baggage inspections
- Threat Management
- Employee training
- Compliance management
- Training program development
- Train-the-trainer
Languages
Spanish
Native/ Bilingual
A1
Timeline
Station Trainer
Swissport USA
01.2025 - Current
Training and Development Supervisor
DGS Delta Global Services
06.2024 - 01.2025
General Manager
Alliance Ground International
01.2023 - 06.2024
Manager
G2 Secure Staff
11.2020 - 01.2023
Lead Cleaner
PrimeFlight
12.2019 - 11.2020
Lead Cashier
Raley's Supermarket
06.2017 - 03.2020
High School Diploma -
Visions in Education