Lia Rahyati
Kab. Bogor
Summary
Results-driven professional with over 12 years of experience in managing international trade operations and supply chain management. Expertise in coordinating global shipments, negotiating with suppliers, and ensuring compliance with international trade regulations. Proven track record in optimizing workflows to reduce lead times and costs while enhancing service delivery. Strong communicator skilled in building long-term relationships with global partners across diverse markets. Dedicated Operational Manager with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operational Manager
PT INVE AQUACULTURE
10.2024 - Current
- Increase Operational Efficiency 57% through process mapping SOP optimization, and automation initiatives.
- Achieved on-time delivery rate above 95% by improving coordination between departments. By Implemented Lean or Kaizen methods, eliminating bottlenecks and reducing non-value-added activities.
- Increased on-time delivery performance to 97% by enhancing coordination between procurement, warehouse, and transportation teams.
- Reduce Operational cost by 25-36% Through renegotiation of supplier contracts, better inventory control, and optimized manpower allocation.
- Successfully converted shipping methods from LCL to FCL, reducing logistics costs by more than 57% annually.
- Introduced cost-monitoring dashboards that improved budget compliance and cut unnecessary spending.
- Led a multifunctional team of Regulatory, Import Operational Coordinator, Warehouse, Legal and Finance, achieving consistent performance above set KPIs.
- Implemented a performance appraisal system that improved employee productivity and retention.
- Launched training & development programs that improved operational staff competency scores by 25%.
- Strengthened workplace safety culture, resulting in zero major incidents for three consecutive years.
- Achieved IKI, CKIB, CDOIB certification by building a team quality management system.
- Reduced operational errors and non-compliance findings by more than 40% FY 2025.
- Passed internal and external audits with no major non-conformities, demonstrating operational excellence.
- Successfully coordinated cross-departmental projects that improved customer service levels and internal communication.
- Built strong relationships with external partners (vendors, regulators, Quarantine Authority, Fish & Fishery Ministry, BKPM and Labor Ministry), resulting in smoother compliance and faster approvals.
Office Manager
PT INVE AQUACULTURE
01.2022 - 09.2024
- Reduce annual office operational cost by 20% by optimizing resource utilization and negotiating new vendor and re-negotiation vendor contract.
- Achieved 100% compliance policies, safety regulations, product regulation and government regulation.
- Enhance in department communication by collaborative project management and strengthen staff engagement by developing employee recognition program and reducing turn over by 10%.
- Created and implemented company regulation compliance with government regulation.
- Improved team productivity through introduction of clear SOP, regular training and KPI.
- Develop and enforce compliance policies, lead internal audits, and implement risk mitigation strategies to ensure organizational integrity and operational excellence.
Import and Operational Coordinator
PT INVE AQUACULTURE
11.2020 - 12.2022
- Reduce Import lead time by 20% by streamlining documentation workflows and maintaining proactive communication with suppliers, freight forwarder, and customs officially.
- Achieved 30% annual logistic cost saving through strategic negotiation with freight partner. And maintained 100% compliance with international trade regulations.
- Increased on time delivery performance to 95% by enhancing cross department collaboration between procurement, warehouse and finance team.
- Successfully executed urgent shipment during high demand period, and improved shipment visibility by 30% by implementing tracking real time system.
Export Supervisor
PT NESTLE INDOFOOD CITARASA INDONESIA
09.2014 - 07.2019
- Handles Export orders from overseas and coordinate and monitor order arrangement each unit or plant.
- Developed and executed Monthly Rolling Forecast to provide Executive level Management accurate and timely information in order to make tactical decisions regarding key budget and sales strategies.
- Review Distributor performance and monitor their promotion activities.
- Custodian of price list. Ensure price lists are updated, implement required changes that includes communication to internal and external parties.
- Utilizing all resources cost effectively and A&P Management.
- Conduct and lead all the project for brand and new product launch.
- Arrangement, Coordination and supervising dispatch to overseas.
- Cost Control for operation Expense.
- Monitor and assist with the daily running process in the Export.
- Manage the export work team.
- Drive sales Growth & Strengthen Soy Sauces & Chili Sauces position as a market leader IN KSA with 20% sales growth in 2014-2017.
- Penetration
- Europa Market with Indofood Soy Sauce Non Preservative Formula.
- Rejuvenation Indofood Soy Sauce label more than years used old design.
- Efficiency the PM & PE cost with changes Racik Content 288 packs to 100 pack without Inner Box.
Export Import Jr Manager
PT SINAR MEADOW INTERNATIONAL INDONESIA
09.2019 - 05.2019
- Handles Export orders from overseas and coordinate and monitor order arrangement for each unit or plant.
- Verifying all Export Import jobs meets customer target.
- Maintining Existing & New Customer by proactive and responsive communication.
- Supervising export & Import staff to ensure error minimization, zero delay and maximize productivity.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and resolve all shipment issues.
- Cost Control for operation Expense.
- Monitor and assist with the daily running process in the Export & Import.
- Comply and aware with rules and regulation by the Customs of Indonesian.
- Assist in obtaining all required Export & Import permits and licenses for all processes.
- Coordinate with sourcing department to establish an efficient import classification and prepare tariff schedule.
- Provide and efficient interface with freight forwarders and administer all freight logistics.
- I have reviewed and renewal the standard operational procedure (SOP) of Export Import department.
Export Import & Consumer Service
PT NESTLE INDOFOOD CITARASA INDONESIA
06.2011 - 01.2014
- Maintining Existing & New Customer.
- Maintining Licenses Document related Export & importation process.
- Lead and coordination document required for Export Import.
- Report Import realization data to Departement Perdagangan.
- CustomClearance Process.
- Monitor and assist with the daily running process in the Export & Import.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Resolve customer complaints via phone, email, or social media.
- That had been developed the Consumer Service team and the Logo of Call center had been applied at Label Product.
- That had been developed the Flow Process of Purchase Request between Marketing & Sales team to Purchasing Division by SAP system.
General Affair and HRD
PT COMETA INTERNATIONAL
02.2010 - 05.2011
- Recruitment.
- Social Medical insurance for local staff.
- Prepare and control leave form and attendance of staff.
- Receive comment and request from staff and report to HR Manager.
- Order stationary based on actual request from departments.
- Supervise work of pool of Cleaner, Security, Driver and Receptionist.
- Liaison with government authorities to work out procedures, problems, matters, work permit.
Finance Administration
PT. ACENTA PROSMARTINDO
08.2008 - 01.2010
Education
Master of Business Administration - Marketing Management
Universitas Paramadina
Jakarta, JK01-2025
Bachelor's Degree - Informatics Technology
STIKOM CKI
01-2011
Skills
- Dynamic and detail oriented
- Proactive mindset
- Collaborative leader
- Effective multi-tasker
- Highly organized
- Solution focused
- Resolution-oriented
- Strategic
- Results-oriented
- Strong leadership
- Effective communication
- Analytical problem-solving
- Operational planning
- Team management
- Stakeholder coordination
- Decision-making under pressure
- Driving continuous improvement
- Adapting to dynamic business environments
- Operational efficiency
- Performance management
- Compliance oversight
- Strategic negotiation
- Supply chain management
- Budget management
Training
- 2023, Maximizing Warehouse & Distribution Management, BNSP Academic Qualification
- 2022, Ahli Kepabeanan Sertifikasi
- 2020, Business English 2, LBI Universitas Indonesia
- 2019, Business English 1, LBI Universitas Indonesia
- 2018, Negotiation Skill, Indofood Learning Centre
- 2017, Effective Leadership, Indofood Learning Centre
- 2016, Service Quality Management, Indofood Learning Centre
Languages
English
Advanced
C1
Certification
- 2023 – Maximizing Warehouse & Distribution Management, BNSP Academic Qualification
- 2022 – Ahli Kepabeanan Sertifikasi
- 2020 – Business English 2, LBI Universitas Indonesia
- 2018 – Negotiation Skill, Indofood Learning Centre
- 2017 – Effective Leadership, Indofood Learning Centre
- 2016 – Service Quality Management, Indofood Learning Centre
Jogging and do Yoga, reading a book
I maintain a healthy and productive lifestyle through regular jogging and yoga, while also dedicating time to reading to continuously expand my knowledge and personal development.
Timeline
Operational Manager
PT INVE AQUACULTURE
10.2024 - Current
Office Manager
PT INVE AQUACULTURE
01.2022 - 09.2024
Import and Operational Coordinator
PT INVE AQUACULTURE
11.2020 - 12.2022
Export Import Jr Manager
PT SINAR MEADOW INTERNATIONAL INDONESIA
09.2019 - 05.2019
Export Supervisor
PT NESTLE INDOFOOD CITARASA INDONESIA
09.2014 - 07.2019
Export Import & Consumer Service
PT NESTLE INDOFOOD CITARASA INDONESIA
06.2011 - 01.2014
General Affair and HRD
PT COMETA INTERNATIONAL
02.2010 - 05.2011
Finance Administration
PT. ACENTA PROSMARTINDO
08.2008 - 01.2010
Master of Business Administration - Marketing Management
Universitas Paramadina
Bachelor's Degree - Informatics Technology
STIKOM CKI