Liam Sherman
Eagle
Summary
Professional with strong background in delivering exceptional customer experiences. Adept at anticipating and meeting guest needs, ensuring satisfaction, and maintaining high service standards. Skilled in team collaboration, problem-solving, and adapting to changing environments. Known for strong communication, organizational, and interpersonal skills, consistently achieving results and enhancing customer relations.
Overview
5
5
years of professional experience
Work History
Concierge Professional
Vivint
11.2024 - Current
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Door-to-Door Sales Representative
Sunder
01.2022 - 10.2024
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
Manger
Pizza Hut
01.2020 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Cedar Valley
Eagle Mountain, UT05-2020
Skills
- Event planning experience
- Multitasking proficiency
- Detail-oriented mindset
- Resourcefulness and creativity
- Time management expertise
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
Timeline
Concierge Professional
Vivint
11.2024 - Current
Door-to-Door Sales Representative
Sunder
01.2022 - 10.2024
Manger
Pizza Hut
01.2020 - 12.2021
High School Diploma -
Cedar Valley
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