Lidia Padang
East Jakarta
Summary
Detail-oriented Administrator with a strong track record in team management and operational efficiency. Demonstrated ability to coordinate files, correspondence, and resources effectively, driving productivity improvements. Proficient in optimizing general office processes to enhance workflow and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Administrator
PT. Balanta Budi Prima
East Jakarta
02.2023 - Current
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained filing system for important documents such as contracts and invoices.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Answered incoming calls and responded to customer inquiries.
- Checked office stock to determine supply levels and maintain inventory.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Worked closely with human resources to support employee management and organizational planning.
- Facilitated training sessions for new employees on company policies and procedures.
Call Center Representative
Bank Mega
South Jakarta
09.2015 - 09.2016
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Diploma 3 (D3) - Tourism and Hospitality
University Of Jakarta
East Jakarta09-2014
Strata 1 (S1) - Tourism Management
Universitas Terbuka
East JakartaSkills
- Inventory management
- Document preparation
- Basic bookkeeping
- Office administration
- Travel coordination
- Problem solving
- Customer service
- MS office
- Contract administration
- Recruitment support
- Document management
- Documentation and reporting
- Bookkeeping
- Data entry
- Scheduling
- Administrative support
Languages
Indonesian
First Language
English
Elementary (A2)
A2
Timeline
Administrator
PT. Balanta Budi Prima
02.2023 - Current
Call Center Representative
Bank Mega
09.2015 - 09.2016
Diploma 3 (D3) - Tourism and Hospitality
University Of Jakarta
Strata 1 (S1) - Tourism Management
Universitas Terbuka
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