LILIA LOPEZ
Payette
Summary
Office professional with comprehensive background in administrative support and medical support. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Specialist 2
Snake River Correctional Institution
09.2024 - Current
- Clerical and office support for Behavioral Health Dept.
- Process referrals and Kytes using Data entry and Tracking in Excel.
- Confirm and schedule appointments for Prescribers in DOC400.
- Update LOFs, Diagnosis codes, QMHP and Prescribers in AIC's DOC 400 BHS profile.
- Assign AICs to clinician caseloads
- Assign assessments and screening as requested and per movement report.
- Pulling and filing medical charts. Filing protective information in patient's charts.
- Coordinate the televideo for appointments with physicians and patients.
- Copy, scan, print and file medical records between televideo Prescribers.
- Forward doctors orders to Nurses.
Elementary Administrative Assistant
Weiser School District
08.2024 - 10.2024
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Streamlined administrative processes by implementing efficient filing and documentation systems.
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Contributed to efficient class scheduling by organizing room assignments and teacher availability.
- Improved operational efficiency with accurate record-keeping of student attendance, grades, and other relevant information.
- Increased parent-teacher communication through timely and well-written newsletters, notices, and announcements.
- Enforced punctuality among students with consistent monitoring of tardiness records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Medical Assistant/Receptionist
Snake River Pediatrics
07.2020 - 12.2023
- Certified Medical Assistant
- BLS CPR Certified
- Performed pediatric immunizations
- Obtained patient vitals
- Performed in-office procedures
- Provided patient care
- Triaged patients
- Responsible for scheduling patients for appointments
- Responsible for back office duties
- Ordered labs
- Translated in clinic appointments- Spanish
- Answer incoming patient phone calls
- Verify insurance eligibility.
- Register new patients, requesting medical history from primary doctors.
- Scheduling and managing clinic appointments, confirming appointments
- Scan medical records into patient's EMR
- Greet patients and collect co-pays
Owner
Daycare Business
01.2005 - 01.2011
- Supervised and cared for children between the ages of 3mo- 12 yrs in my in-home daycare
- Meal prepped and cooked meals and snacks for the day
- Took food and supply inventory weekly
- Ordered and purchased grocery supplies weekly
- Organized daily activities and supervised
- Applied first aid when needed
Substitute Teacher, K-5
Payette School District
09.2003 - 06.2005
- Implemented lesson plans to create engaging and effective learning environments.
- Adapted instructional methods to accommodate diverse student needs and learning styles.
- Managed classroom behavior to maintain a positive, orderly environment conducive to learning.
- Collaborated with teachers to ensure continuity of education during absences.
Medical Assistant
Boise Heart Care and Fruitland Family Medicine
03.2017 - 07.2020
- Check patients in.
- Take vital signs, EKG
- Place heart monitors on.
- Set up patients for treadmill stress tests.
- Prep medication refill request.
- Perform Lab draws on scheduled lab days.
- Conduct clinic in Outreach locations working with multiple doctors.
- Submit prior Authorizations for medications.
- Complete tasks in the task basket.
- Call patients with results.
- Administer Immunizations and Injections
Medical Assistant
California Department of Corrections and Rehabilitation, California Institution for Women
07.2015 - 03.2017
- Assist telepsych psychiatrist and chaperone inmates using Jabber software for video appointments
- Schedule and prepare patient list for the day.
- Prep each patients due date and mental health registry reports for state compliance and schedule accordingly
- Triage referrals and consults for scheduling
- Obtain and enter vitals for each patient
- Perform EKGs for psychotropic medication compliance.
- Train new mental health medical assistants with Cerner software
- Mental Health Dept.
Medical Assistant
Treasure Valley Women's Clinic/ Saint Alphonsus Medical Group
07.2011 - 12.2013
- Entered patient electronic medical record using Digi Chart and later using NextGen software.
- Interviewed patients to gain extensive detail in the gynecological and pregnancy histories.
- Obtained vital signs, glucose, hemoglobin, and protein results.
- Entered prenatal results in patient's prenatal ACOG report. Set up reminders for future lab tests and appointments.
- Called in and electronically filled prescriptions. Answered and returned patient phone calls
- Assisted physician in women's annual pap test, vulvar lesion repairs, Cryo therapy of the cervix, CMG's Endometrial biopsies, Colposcopies, LEEPs and Circumcisions.
- Performed NSTs, EKGs, bone density scans, and hormone injections.
- Trained new hires and worked alongside other medical staff in a busy multi-physician women's clinic.
- Processed prior authorizations for radiology testing, prescriptions, and referrals to other specialty clinics.
- Entered diagnostic codes and procedure codes in patient's medical record.
- Floated to other clinics within the group on slower days to help in Family Medicine and Urgent Care.
- Performed pediatric immunizations, ear lavage, snell eye test, hormone and therapeutic injections, drug screens.
- Ontario, Oregon
Graveyard Night Cook
Ashley Manor
01.2004 - 01.2006
- Prepped and cooked next days Breakfast, Lunch and Dinner
- Meal prepped for the following week
- Made inventory and supply list
- Ordered and shopped for weekly grocery items
- Made and planned future Food Calendar
Server
Denny's, IHOP, San Manuel Indian Bingo and Casino
01.1999 - 01.2003
- Greeted customers at entrance and walked them to their table
- Took food and beverage orders for the tables
- Delivered food to tables
- Checked on customers and took additional orders
- Checked out customers and closed out tickets
- Cleaned and stocked assigned stations
Education
Medical Assisting Program -
CARRINGTON COLLEGE
Boise, ID05.2011
High School Diploma -
Elsinore High
Lake Elsinore, CA06.1998
Skills
- Event planning experience
- Medical office procedures
- Front desk operations
- Patient scheduling
- Electronic medical records
- Medical charting
- Direct patient care
- Phlebotomy
- Procedure assistance
- CPR
- Immunization administration
- Office administration
Licensing
- Completed training in the Medical Assisting program at Carrington College.
- Earned CMA credentials through AAMA.
- Certified in CPR through American Heart Association BLS.
- Certified Bilingual Interpreter in Idaho in English and Spanish.
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Office Specialist 2
Snake River Correctional Institution
09.2024 - Current
Elementary Administrative Assistant
Weiser School District
08.2024 - 10.2024
Medical Assistant/Receptionist
Snake River Pediatrics
07.2020 - 12.2023
Medical Assistant
Boise Heart Care and Fruitland Family Medicine
03.2017 - 07.2020
Medical Assistant
California Department of Corrections and Rehabilitation, California Institution for Women
07.2015 - 03.2017
Medical Assistant
Treasure Valley Women's Clinic/ Saint Alphonsus Medical Group
07.2011 - 12.2013
Owner
Daycare Business
01.2005 - 01.2011
Graveyard Night Cook
Ashley Manor
01.2004 - 01.2006
Substitute Teacher, K-5
Payette School District
09.2003 - 06.2005
Server
Denny's, IHOP, San Manuel Indian Bingo and Casino
01.1999 - 01.2003
High School Diploma -
Elsinore High
Medical Assisting Program -
CARRINGTON COLLEGE