Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Liliana Ongkosari

Liliana Ongkosari

Medan

Summary

Dynamic professional with experience as an Assistant Manager and an internship at RPA Citra Sukses Mandiri. Proven track record in team leadership and customer service, enhancing operational efficiency. Skilled in decision-making and staff training, adept at problem-solving and community engagement, contributing to improved service delivery and organizational success.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

2026
2026
years of professional experience

Work History

Assistant Manager

Intern

RPA Citra Sukses Mandiri
01.2021 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Supported customer service improvements with detailed feedback analysis.

Education

BBA - Accounting And Finance

Universitas Pelita Harpan
Medan, Indonesia
11-2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Employee scheduling

Languages

English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
Indonesian
Advanced (C1)

Timeline

Intern

RPA Citra Sukses Mandiri
01.2021 - Current

Assistant Manager

BBA - Accounting And Finance

Universitas Pelita Harpan

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Liliana Ongkosari