Lillian Bottens
Post Falls,Idaho
Summary
While known for a strong work ethic and professionalism, it is also easy to become comfortable in a job and mess around with coworkers. The differences between spending time and doing work are glaringly obvious. Guests will always be come first when they walk through the door, but being lax and understanding with them can bring a warm environment. Multiple times throughout a week I handle counting money, giving it to the respective people - or giving it to the management above me for further handling.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel Restaurant
07.2024 - Current
- Developed menu knowledge to effectively recommend dishes, enhancing overall dining experience for guests.
- Contributed to a positive team environment by fostering open communication among colleagues and management.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Guest Services
Cracker Barrel Restaurant
07.2024 - Current
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Assisted in the training of new team members, ensuring they understood company policies and procedures related to guest services.
- Operated the cash drawer to ensure customers and staff got the exact money back they were required.
- Facilitated open communication between different departments, ensuring seamless coordination of guest services.
Cook
Finklebinders at the Lake
05.2022 - Current
- Prepared diverse menu items to meet customer preferences and dietary restrictions.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Maintained cleanliness and organization of kitchen workstations to promote a safe cooking environment.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Front End Manager
Finklebinders at the Lake
05.2022 - Current
- Managed cash register operations accurately, processing transactions efficiently and handling payments securely.
- Adapted quickly to changing situations, demonstrating flexibility during busy shifts or staff shortages.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
Education
Post Falls High School
Post Falls, ID06.2025
Skills
- Strong work ethic
- Adaptability
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Team collaboration
- Multitasking and organization
- Positive and professional
Timeline
Server
Cracker Barrel Restaurant
07.2024 - Current
Guest Services
Cracker Barrel Restaurant
07.2024 - Current
Cook
Finklebinders at the Lake
05.2022 - Current
Front End Manager
Finklebinders at the Lake
05.2022 - Current
Post Falls High School
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