Lilly Flock
Boise
Summary
Dynamic and adaptable professional with a proven track record at Virtus Group Investigations, showcasing exceptional organizational skills and attention to detail. Excelled in multitasking and problem-solving, significantly enhancing case management efficiency. Demonstrated strong interpersonal skills and reliability, fostering positive client relationships and team collaboration.
Overview
4
4
years of professional experience
Work History
PI Assistant
Virtus Group Investigations
01.2024 - 09.2024
- Logging Investigators hours and creating bills for clients throughout their case as well as closing out and sending the bill when case was completed
- Client intake paperwork and getting a bill and case file opened for them as well as organizing any information we already had access to
- Doing social media research on clients or those involved in the clients case and reporting any finding to the Investigator
- Scheduling meetings and keeping the billing and all the case files organized and in chronological order
Hostess/Busser/Server Assistant
Burger N' Brew
03.2024 - 08.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Jucerista
Clean Juice
01.2021 - 01.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Proactively sought feedback from patrons on their experience and satisfaction with products, leading to continuous improvement of the juice bar offerings.
- Handled high-pressure situations during peak hours with excellent time management skills.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for juicing techniques.
- Educated customers on the benefits of various juice ingredients, promoting healthy lifestyle choices.
- Managed daily opening and closing procedures efficiently, ensuring smooth operations throughout the day.
- Contributed to social media marketing efforts by sharing appealing photos of juice creations, driving online engagement.
- Implemented proper sanitation protocols for all equipment, ensuring safe food handling practices were followed consistently.
- Assisted with inventory management, contributing to cost-saving measures and reduced waste.
Education
Bachelors in Business Administration - Legal Studies
College of Western Idaho BSU
Boise, ID05-2028
High School Diploma -
Capital Senior High School
Boise, ID05-2024
Skills
- Time management
- Reliability
- Multitasking
- Problem-solving abilities
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Organizational skills
- Creative thinking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Documentation skills
- Task prioritization
- Interpersonal skills
- Professionalism
Timeline
Hostess/Busser/Server Assistant
Burger N' Brew
03.2024 - 08.2024
PI Assistant
Virtus Group Investigations
01.2024 - 09.2024
Jucerista
Clean Juice
01.2021 - 01.2024
Bachelors in Business Administration - Legal Studies
College of Western Idaho BSU
High School Diploma -
Capital Senior High School
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