Lily Mariana, BSBA
BRANCH MANAGER
Medan
Summary
Dynamic Branch Manager with a proven track record at PT. MIMOSA ABADI, excelling in customer service and sales development. Enhanced customer satisfaction through effective coaching and strategic planning, consistently exceeding branch targets. Strong relationship-building skills complemented by expertise in operational management, driving business growth and team success.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Branch Manager
PT. MIMOSA ABADI (MORRIS GARAGES MEDAN)
08.2020 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Creating Promotion materials and displays car.
- Plan and manage, evaluate sales performance and determine for business development strategies.
- Provided coaching to employees, success and improvement opportunities.
Sales Supervisor
PT. MIMOSA PUTRA ABADI (NISSAN DATSUN MAIN DEALER CAR)
08.2019 - 08.2020
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Build, train, mentor and motivated experience in car industries
- Manged a sales team of 10 and achieved sales targets.
- Developing customer relationships.
Counter Sales Representative
PT. MITRA PINASTHIKA AUTO (NISSAN DATSUN DEALER CAR)
01.2015 - 11.2018
- Welcomed customers and offered immediate assistance in line with business policies.
- Building Customer Relationship, Follow up customer database.
- Finalized sales by completing payments and required paperwork.
- Informed customers about important policies and conditions on sales.
- Handle transactions and exceed the sales targets set by the company.
- Follow-ups on prospects and generate indentify sales leads guide the customers through the sales process to a purchase.
Counter Salesperson
PT. WAHANA TRANS LESTARI MEDAN (NISSAN MAIN DEALER)
02.2009 - 07.2014
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Education
Bachelor of Science - Business Administration And Management
University of California, Berkeley
Medan 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Coaching and mentoring
Business development expertise
Team player
Business development
Operational reports
Staff supervision
Excellent work ethic
Decision-making
Work prioritization
Marketing
Sales planning
Strategic planning
Goals and performance
Staff recruitment
Business planning
Relationship management
Financial administration
Financial analysis
Knowledge of equifax application engine
Federal regulations
Strong interpersonal skills
Timeline
Branch Manager
PT. MIMOSA ABADI (MORRIS GARAGES MEDAN)
08.2020 - Current
Sales Supervisor
PT. MIMOSA PUTRA ABADI (NISSAN DATSUN MAIN DEALER CAR)
08.2019 - 08.2020
Counter Sales Representative
PT. MITRA PINASTHIKA AUTO (NISSAN DATSUN DEALER CAR)
01.2015 - 11.2018
Counter Salesperson
PT. WAHANA TRANS LESTARI MEDAN (NISSAN MAIN DEALER)
02.2009 - 07.2014
Bachelor of Science - Business Administration And Management
University of California, Berkeley
04.2001 -