Lily Mariana, BSBA
BRANCH MANAGER
Medan
Summary
Dynamic Branch Manager with a proven track record at PT. MIMOSA ABADI, excelling in customer service and sales development. Enhanced customer satisfaction through effective coaching and strategic planning, consistently exceeding branch targets. Strong relationship-building skills complemented by expertise in operational management, driving business growth and team success.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Branch Manager
PT. MIMOSA ABADI (MORRIS GARAGES MEDAN)
08.2020 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Creating Promotion materials and displays car.
- Plan and manage, evaluate sales performance and determine for business development strategies.
- Provided coaching to employees, success and improvement opportunities.
Sales Supervisor
PT. MIMOSA PUTRA ABADI (NISSAN DATSUN MAIN DEALER CAR)
08.2019 - 08.2020
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Build, train, mentor and motivated experience in car industries
- Manged a sales team of 10 and achieved sales targets.
- Developing customer relationships.
Counter Sales Representative
PT. MITRA PINASTHIKA AUTO (NISSAN DATSUN DEALER CAR)
01.2015 - 11.2018
- Welcomed customers and offered immediate assistance in line with business policies.
- Building Customer Relationship, Follow up customer database.
- Finalized sales by completing payments and required paperwork.
- Informed customers about important policies and conditions on sales.
- Handle transactions and exceed the sales targets set by the company.
- Follow-ups on prospects and generate indentify sales leads guide the customers through the sales process to a purchase.
Counter Salesperson
PT. WAHANA TRANS LESTARI MEDAN (NISSAN MAIN DEALER)
02.2009 - 07.2014
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Education
Bachelor of Science - Business Administration And Management
University of California, Berkeley
Medan 04.2001 -
Skills
Customer service
Timeline
Branch Manager
PT. MIMOSA ABADI (MORRIS GARAGES MEDAN)
08.2020 - Current
Sales Supervisor
PT. MIMOSA PUTRA ABADI (NISSAN DATSUN MAIN DEALER CAR)
08.2019 - 08.2020
Counter Sales Representative
PT. MITRA PINASTHIKA AUTO (NISSAN DATSUN DEALER CAR)
01.2015 - 11.2018
Counter Salesperson
PT. WAHANA TRANS LESTARI MEDAN (NISSAN MAIN DEALER)
02.2009 - 07.2014
Bachelor of Science - Business Administration And Management
University of California, Berkeley
04.2001 -
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