Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Lily Mariana, BSBA

Lily Mariana, BSBA

BRANCH MANAGER
Medan

Summary

Dynamic Branch Manager with a proven track record at PT. MIMOSA ABADI, excelling in customer service and sales development. Enhanced customer satisfaction through effective coaching and strategic planning, consistently exceeding branch targets. Strong relationship-building skills complemented by expertise in operational management, driving business growth and team success.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Branch Manager

PT. MIMOSA ABADI (MORRIS GARAGES MEDAN)
08.2020 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Creating Promotion materials and displays car.
  • Plan and manage, evaluate sales performance and determine for business development strategies.
  • Provided coaching to employees, success and improvement opportunities.

Sales Supervisor

PT. MIMOSA PUTRA ABADI (NISSAN DATSUN MAIN DEALER CAR)
08.2019 - 08.2020
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Build, train, mentor and motivated experience in car industries
  • Manged a sales team of 10 and achieved sales targets.
  • Developing customer relationships.

Counter Sales Representative

PT. MITRA PINASTHIKA AUTO (NISSAN DATSUN DEALER CAR)
01.2015 - 11.2018
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Building Customer Relationship, Follow up customer database.
  • Finalized sales by completing payments and required paperwork.
  • Informed customers about important policies and conditions on sales.
  • Handle transactions and exceed the sales targets set by the company.
  • Follow-ups on prospects and generate indentify sales leads guide the customers through the sales process to a purchase.

Counter Salesperson

PT. WAHANA TRANS LESTARI MEDAN (NISSAN MAIN DEALER)
02.2009 - 07.2014
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.
  • Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.

Education

Bachelor of Science - Business Administration And Management

University of California, Berkeley
Medan
04.2001 -

Skills

Customer service

Timeline

Branch Manager

PT. MIMOSA ABADI (MORRIS GARAGES MEDAN)
08.2020 - Current

Sales Supervisor

PT. MIMOSA PUTRA ABADI (NISSAN DATSUN MAIN DEALER CAR)
08.2019 - 08.2020

Counter Sales Representative

PT. MITRA PINASTHIKA AUTO (NISSAN DATSUN DEALER CAR)
01.2015 - 11.2018

Counter Salesperson

PT. WAHANA TRANS LESTARI MEDAN (NISSAN MAIN DEALER)
02.2009 - 07.2014

Bachelor of Science - Business Administration And Management

University of California, Berkeley
04.2001 -

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Lily Mariana, BSBABRANCH MANAGER