Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda Aprillia Latuhihin

Customer Service Specialist
Jakarta

Summary

Customer Service Specialist supporting airline cargo, freight forwarding, and export/import operations with cargo booking, shipment tracking, and customer communications. Coordinates with airlines, freight forwarders, and ground handling agents to resolve shipment issues and keep service quality high. Strengthens client relationships while handling cargo volumes and complaint resolution in fast-moving logistics environments.

Overview

2
2
Languages
1
1
Certification
15
15
years of professional experience

Work History

Customer Service Specialist

Group Concorde (GSA – IAG Cargo & VietJet Air Cargo)
08.2026 - Current
  • Manage customer inquiries, cargo bookings, shipment tracking, and operational coordination.
  • Coordinate with airlines, freight forwarders, and ground handling agents.
  • Resolve shipment issues while maintaining excellent customer satisfaction.

Customer Service Specialist

PT Prime Consolidator
08.2024 - 08.2026
  • Managed 20+ freight forwarding agents and supported 5–10 customer accounts daily.
  • Coordinated cargo bookings, shipment tracking, and customer communications.
  • Handled cargo volumes exceeding 20 tons per month while maintaining service quality.

Sales Support

PT Tabitha Express
04.2019 - 01.2021
  • Prepared freight quotations and supported pricing for air, ocean, and land freight.
  • Coordinated with operations and overseas agents to deliver customer solutions.
  • Achievement: Secured 10+ tons of ocean freight shipments within two weeks.

Senior Customer Service – Air & Ocean Freight

PT Lintas Dewata Cargo
08.2014 - 04.2019
  • Managed customer service for air and ocean freight operations.
  • Prepared quotations, coordinated bookings, and monitored shipments.
  • Achievement: Managed 10+ domestic shipments daily and consistently achieved monthly cargo targets.

Customer Service Specialist

PT Global Servis Asia Pacific (Turkish Airlines Cargo)
01.2012 - 01.2014

Air Export Customer Service

PT Angerang Tangkas Transportindo
01.2012 - 01.2012

Education

Diploma - Management

Trisakti School of Management
Jakarta
11-2012

Skills

Customer Service

Complaint Resolution

Customer Relationship Management (CRM)

Sales Support

Key account coordination

Cargo Booking

Shipment Tracking

Freight Documentation

Rate Quotation

Operations coordination

Certification

Turkish Airlines Cargo Customer Service Training – Istanbul, Türkiye

Timeline

Customer Service Specialist

Group Concorde (GSA – IAG Cargo & VietJet Air Cargo)
08.2026 - Current

Customer Service Specialist

PT Prime Consolidator
08.2024 - 08.2026

Sales Support

PT Tabitha Express
04.2019 - 01.2021

Senior Customer Service – Air & Ocean Freight

PT Lintas Dewata Cargo
08.2014 - 04.2019

Customer Service Specialist

PT Global Servis Asia Pacific (Turkish Airlines Cargo)
01.2012 - 01.2014

Air Export Customer Service

PT Angerang Tangkas Transportindo
01.2012 - 01.2012

Diploma - Management

Trisakti School of Management
Linda Aprillia LatuhihinCustomer Service Specialist