
Customer Service Specialist supporting airline cargo, freight forwarding, and export/import operations with cargo booking, shipment tracking, and customer communications. Coordinates with airlines, freight forwarders, and ground handling agents to resolve shipment issues and keep service quality high. Strengthens client relationships while handling cargo volumes and complaint resolution in fast-moving logistics environments.
Customer Service
Complaint Resolution
Customer Relationship Management (CRM)
Sales Support
Key account coordination
Cargo Booking
Shipment Tracking
Freight Documentation
Rate Quotation
Operations coordination