Linda Bahem
Caldwell
Summary
Dedicated Medical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the Company and staff.
Personable and organized with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.
Overview
9
9
years of professional experience
Work History
Office Manager
Everything Hearing
03.2023 - Current
- HIPAA compliance,Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial and Medical records.
- Supervision of employees.
- Bookkeeping, Accounting, Insurance authorizations and eligibility.
- Scheduling at multiple locations and providers.
Front Medical Office Supervisor
West Valley Medical Group
10.2021 - 03.2023
- Enhanced patient satisfaction by streamlining front office processes and implementing efficient scheduling systems.
- Reduced patient wait times by optimizing staff schedules and improving communication between medical professionals.
- Participated in the recruitment process by conducting interviews and making informed hiring decisions for the medical office.
- Managed a team of administrative staff, providing support.
- Referral Coordinator for New Cardiology Patients.
- Ensured accuracy in Insurance coverage and Eligibility
Office Manger/ Medical Assistant
Russel T Snow, MD
08.2015 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment, Assisted in Medical / Surgical procedures
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Moved into Office Management Role and assumed those duties.
- Billing, Bookkeeping, Scheduling, Insurance authorizations and eligibilities
- Supervision of staff
Education
MA Certification - Medical Assistant
American Institute of Health Technologies
Nampa, ID 06-2006
CNA - Certified Nurse Assistant
EITc
Idaho Falls, ID01-1993
Skills
- Customer service
- Organizational skills
- Customer relations
- Staff management
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Document management
- Account reconciliation
- Credit and collections
- Employee training
Timeline
Office Manager
Everything Hearing
03.2023 - Current
Front Medical Office Supervisor
West Valley Medical Group
10.2021 - 03.2023
Office Manger/ Medical Assistant
Russel T Snow, MD
08.2015 - 10.2021
MA Certification - Medical Assistant
American Institute of Health Technologies
CNA - Certified Nurse Assistant
EITc
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