Linda Sefani
Unemployed
Bandar Lampung
Summary
Dynamic Relationship Officer with proven success at Bank Bumi Arta, excelling in customer relationship management and marketing. Enhanced client satisfaction through effective communication and timely resolutions, contributing to significant asset growth. Skilled in multitasking and fostering strong client connections, while maintaining a friendly, positive attitude.
Overview
5
5
years of professional experience
1
1
Language
Work History
Relationship Officer
Bank Bumi Arta
Bandar Lampung, Indonesia
08.2017 - 03.2022
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
Customer Service Officer
Bank Bumi Arta
Bandar Lampung, Indonesia
06.2017 - 08.2018
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
S.E - Bussiness
Universitas Tarumanagara
Jakarta 04.2001 -
Skills
Marketing
Customer relationships
Excellent communication
Banking
Customer service
Relationship building and management
Team leadership
Microsoft Office
Diary management
Flexible and adaptable
Multitasking
Friendly, positive attitude
Timeline
Relationship Officer
Bank Bumi Arta
08.2017 - 03.2022
Customer Service Officer
Bank Bumi Arta
06.2017 - 08.2018
S.E - Bussiness
Universitas Tarumanagara
04.2001 -