Lindsayann B. Heath

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed using TOAST point of sale.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.

Reason for leaving: My partner and I relocated to Boise, Idaho.

• Provide excellent customer service and maintain a positive, friendly attitude to ensure a pleasant dining experience for customers.
• Demonstrating strong communication and interpersonal skills to effectively take orders using a hand held point of sale system.
• Answer questions, and address customer needs.
• Exhibit multitasking abilities to promptly attend to multiple tables, coordinate with the kitchen, and handle payment processing simultaneously.
• Utilize strong attention to detail to accurately take orders, communicate special requests, and ensure order accuracy.
• Establish problem-solving skills to quickly and diplomatically resolve any customer concerns or issues that arose.
• Uphold a clean and organized work area to create an inviting environment for customers.
• Work collaboratively with a team of servers, hosts, and kitchen staff to provide seamless, efficient service.
• Develop a broad knowledge of the restaurant's menu items, daily specials, and policies to better assist and inform customers.

Reason for leaving: I was relocated to Athens, Georgia.

While in the United States Marine Corps I was an 0341, Mortarman in the infantry. I also stepped in as the Non-Commissioned Officer in charge of a section within my prior unit's armory.

My mission as Mortarman was the tactical employment of the M224, 60 millimeter Light Mortar and M252, 81 millimeter Medium Mortar. Mortarman provide indirect fire in support of the rifle and LAR squads/platoons/companies and the infantry and LAR battalions.

My personal responsibilities included:

• Ability to operate in challenging environments.
• Execute complex missions, and adapt to high-pressure situations.
• Combat proficiency with all mortar systems as well as the M4 and M16 rifles.
• Tactical expertise in understanding of infantry tactics, offensive and defensive operations, and experience in planning and executing missions.
• Leadership and teamwork to motivate teams in challenging environments, as well as experience in coordinating operations with other units.
• Maintain and improve physical fitness, the ability to withstand strenuous activities, including long marches across tumultuous terrain and varying weather conditions carrying 80 plus pounds, physical training, martial arts, swimming, and combat operations.
• Be adaptive and resilient to thrive in challenging and unpredictable environments, adapt to changing circumstances, and maintain composure under pressure.
• Communication and collaboration to communicate effectively or teach fellow Marines, superiors, and other units.
• Having and executing high standards.
• Working with minimal supervision to complete all tasks at hand.
• Responsible for thousands of dollars worth of weapons, gear, and their paperwork.
• Deployed to on a MEU stationed in the Middle East. Trained/ was on standby for missions in Kuwait and Bahrain.

Reason for leaving: Honorably discharged.

• Maintaining fitness program development with clients.
• Creating and conducting injury prevention/ rehabilitation programs with clients.
• Sales and customer service.
• Group exercise instruction.
• Client relationship building, motivation, encouragement, and progress tracking.
• Referral generation.
• Client retention strategies.
• High-end clientele management.
• Time managements and scheduling.
• Strength and conditioning training.
• Cardiovascular training.
• Fitness Assessment and evaluation.
• Goal Setting and progress tracking.
• Fitness Equipment, operation and maintenance.
• CPR and First Aid.
• Communication and interpersonal skills.
• Active Listening and feedback incorporation.
• Empathy and customer-centric mindset.
• Adaptability and flexibility.
• Time management and prioritization.
• Patience and understanding.
• Positive attitude and energy.
• Problem solving and critical thinking.
• Creativity and innovation.

Reason for leaving: I joined the United States Marine Corps and shipped to boot camp January 5th 2020.

When I began working at O2 Fitness I was working at the front desk and was eventually promoted to a Personal Trainer. In addition to duties of the front desk, the front desk personnel were required to also work in the kids club, perform janitorial skills, and aid the sales team.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Making sure the quests and clients of the gym felt welcome. I made an effort to remember and address them all by name.
• Complete a variety of front desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized.
• Operate telephone switchboard to answer and forward calls.
• Providing information taking messages and scheduling consultations.
• Greet persons entering establishment with kindness and enthusiasm while checking membership cards or creating guest passes.
• Leveraging strong front office management skills and strong working relationships to maximize productivity.
• Maintain printers (and other office equipment).
• Transmitted information or documents to customers using computer mail.
• Scheduled personal training sessions and maintained / updated appointment calendars.
• Filed and maintained records.
• Securing the front and back doors of the facility during both opening and closing shifts.
• Proper phone etiquette.
• Adept at developing play plans for children, helping children to solve problems, and maintaining a watchful eye on a room full of children.
• Exceptionally good communicator with children both verbally and nonverbally.
• Able to apply parent’s instructions to the individual needs of each child.
• Dedicated to the health and safety of children.
• Strong command of health and safety rules.
• Responsible for checking in each child and getting special instructions from parents.
• Assisted in monitoring all activities to maintain a maximum level of safety.
• Assisted in developing the various activities that were offered to children on a regular basis.
• Responsible for gathering parent contact information and making contact with parents in case of an emergency.
• Maintaining cleanliness, sanitation standards, and managing inventory.
• Cleaning such as dusting, sweeping the gym floor, scrubbing the bathroom shower stalls, sanitize windows, glass, floors and mirrors.
• Being extremely detail oriented.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Reason for leaving: While I loved working at Four Corners I sought to challenge myself with a new experience and sought for opportunities in the gym/ fitness field.