LINDSEY GUNDERSON
Roberts
Summary
Assisted guests with inquiries and support in shelter environments. Provided crisis intervention and case coordination for individuals facing mental health and substance use challenges. Collaborated with team members to navigate resources and de-escalate conflicts.
Overview
5
5
years of professional experience
1
1
Crisis intervention Certified
1
1
Lived Experience Advocate Certification
1
1
Cpr and first Aid certification
1
1
Recovery Coach training and pending license
Work History
Guest Services / Shelter Supervisor
Shelter Ministries
03.2024 - 10.2025
- Provided frontline support to shelter guests by building trust, assisting with goals and resources, and responding to crises using trauma-informed practices while maintaining accurate documentation. Supervised staff and maintained facility safety and facility operation.
Server
Outback Steakhouse
12.2023 - 05.2024
- Delivered high-quality customer service in a fast-paced environment. Expo and food service
Server
Shari's Café and Pies
08.2023 - 12.2023
- Provided friendly and efficient service, including cashier and hostess responsibilities.
Barista / Cashier / Cook
Mike’s Café & Tautphaus Park Zoo
01.2021 - 01.2021
- Prepared food and beverages, handled cash transactions, and supported daily operations.
Server
Cedric’s Family Restaurant
01.2016 - 01.2017
- Delivered excellent customer service and food service.
Business Development Representative
Ford Motor Company
01.2015 - 01.2017
- Managed internet sales leads, data entry, scheduling
- Provided gatekeeping support to upper management.
Server & Hostess
Cedrics Family Entertainment
01.2013 - 01.2014
- Greeted guests, processed payments, and provided food service.
Job Coach / Job Developer
Independence Network
01.2000 - 01.2002
- Supported clients with disabilities in developing workplace skills and independence.
- Provided light case management and documented progress for state requirements.
Education
High School Diploma / GED - undefined
Lake Read Christian Academy & EITC
Bachelor's degree - Forensic Psychology
University of Phoenix
01.2009
Skills
- Crisis Intervention & De-escalation
- Resource Navigation (housing, employment, services)
- Client Support & Case Coordination
- Hospitality & Customer Service
- Staff Training & Supervision
- Intake & Documentation
- Communication & Report Writing
- HIPAA Compliance
- Microsoft Office & Basic Computer Software
- Compassionate communication
- Training facilitation
- Crisis management
- Shelter operations
Certification
- First Aid & CPR Certification — Oct 2025–Oct 2027
- Crisis Intervention Certification — Bonneville County Sheriff's Office, 2025
- Lived Experience Advocate Certification (LETA) — 2025
- [Area of certification] Training - [Timeframe]
Accomplishments
Occasional public speaker advocating for services to better serve those wanting a better life fron addiction, trauma and mental health
Timeline
Guest Services / Shelter Supervisor
Shelter Ministries
03.2024 - 10.2025
Server
Outback Steakhouse
12.2023 - 05.2024
Server
Shari's Café and Pies
08.2023 - 12.2023
Barista / Cashier / Cook
Mike’s Café & Tautphaus Park Zoo
01.2021 - 01.2021
Server
Cedric’s Family Restaurant
01.2016 - 01.2017
Business Development Representative
Ford Motor Company
01.2015 - 01.2017
Server & Hostess
Cedrics Family Entertainment
01.2013 - 01.2014
Job Coach / Job Developer
Independence Network
01.2000 - 01.2002
High School Diploma / GED - undefined
Lake Read Christian Academy & EITC
Bachelor's degree - Forensic Psychology
University of Phoenix