Lisa Bartholomew
Meridian
Summary
Proven leader and dedicated professional with a history of elevating customer satisfaction and fostering financial growth at Salt Hair & Beaute. Excelled in problem-solving and relationship building, ensuring client needs were met with compassion and efficiency. Demonstrated exceptional time management and cash handling abilities, driving success and loyalty across roles.
Overview
13
13
years of professional experience
Work History
Owner / Manager
Salt Hair & Beaute
10.2023 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Customer Service Manager
Agile Medical
01.2020 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
Stay at Home Mom
Self
02.2013 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate /Customer Service Cashier
White House Black Market
09.2011 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Layton High School
Layton, UT05-1986
Skills
- Customer relations
- Time management
- Problem-solving skills
- Working with others
- Compassion with others issues
- Listening skills
- Reliability and punctuality
- Relationship building
- Patience and composure
- Excellent people skills
- Client service
- Cash handling
- Reliable and punctual
Timeline
Owner / Manager
Salt Hair & Beaute
10.2023 - 07.2024
Customer Service Manager
Agile Medical
01.2020 - 03.2021
Stay at Home Mom
Self
02.2013 - 12.2019
Sales Associate /Customer Service Cashier
White House Black Market
09.2011 - 10.2012
High School Diploma -
Layton High School
Similar Profiles
SHOUDELINE FELIXSHOUDELINE FELIX
Hair Salon Assistant at LILIE HAIR DE BEAUTEHair Salon Assistant at LILIE HAIR DE BEAUTE
Lauren BaileyLauren Bailey
Hair Stylist at Salt HairHair Stylist at Salt Hair
Savannah MonteraSavannah Montera
Receptionist at Salt Hair SalonReceptionist at Salt Hair Salon