Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Brumley

Boise

Summary

Dynamic Office Administrator at Rise Inc, TBI, skilled in project management and customer engagement. Successfully streamlined operations, enhancing efficiency and compliance. Demonstrated leadership by recruiting and mentoring staff, fostering a positive work environment. Proficient in database entry and report preparation, driving operational excellence and exceeding organizational goals. Always punctual and dependable


Overview

19
19
years of professional experience

Work History

Office Administrator

Rise Inc, TBI
12.2005 - 11.2024
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled account files and produced monthly reports.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

No Degree - General Studies

BSU
Boise, ID
05-1996

Skills

  • Mail handling
  • Scheduling
  • Telephone reception
  • Database entry
  • Spreadsheet development
  • Office administration
  • Meeting planning
  • Maintaining accounting ledger
  • Leadership and supervision
  • File maintenance
  • Project management
  • Inbound phone call handling
  • Business correspondence
  • Business administration
  • Office management
  • Office supply management
  • Document scanning
  • Verbal communication
  • Report preparation
  • Scanning and copying
  • Calendar management
  • Customer relationship management (CRM)
  • Scheduling appointments
  • Word processing
  • Time management
  • Mail routing
  • Meeting coordination
  • Customer engagement
  • Document management
  • Schedule and calendar management
  • Administrative support
  • File organization

Timeline

Office Administrator

Rise Inc, TBI
12.2005 - 11.2024

No Degree - General Studies

BSU

Similar Profiles

CREATE PROFILE
Lisa Brumley