Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa James

Montpelier

Summary

I'm an example of PEAK at Southeastern Idaho Public Health with my clients and coworkers. My expertise in WISPR, WICSmart, teletask, Idaho's Immunization, Acuity websites has been pivotal in improving my knowledge as a WIC CA. I'm a empowering, accountable, reliable, respectful, flexible, adaptable and learning team player. I am respectful, kind, fun, helpful and do what I can to help my WIC clients. I excel in HIPAA compliance and clinical documentation.

Skilled in maintaining patient confidentiality in a small town. Known by the community and other healthcare offices as dependable and efficient, and high-quality patient experiences.

Overview

17
17
years of professional experience
1
1
Certification

Work History

WIC Clinical Assistant

Southeastern Idaho Public Health
05.2008 - Current
  • Sanitized, restock, and organize my WIC room.
  • Utilized effective communication and active listening skills when interacting with clients and coworkers.
  • Schedule patient appointments by telephone and in-person.
  • Improved clients' satisfaction by handling questions and concerns with empathy and professionalism.
  • Assisted clients with basic care needs.
  • Ensured accurate documentation of height and weight, symptoms, and medical histories for informed decision-making by RD.
  • Coordinated referrals from other departments.
  • Answer telephone calls to offer office information, answer questions, and direct calls to coworkers.

Education

Associate of Arts - Business Education

Suomi College
Hancock, MI
05-1984

Skills

  • Client appointment scheduling in person and over the phone
  • Document filing
  • Verbal and written communication
  • Client confidentiality
  • Care plan current in WISP
  • Reliable team player
  • HIPAA compliance
  • Customer service in referring to other SIPH programs
  • Compassionate
  • CPR
  • Client open communication
  • Adaptable for walk-ins
  • Trustworthy coworker
  • Telephone etiquette

Accomplishments

    Employee of the Quarter. 2020 2nd quarter.

    Quick Book training. August 2019

    Only WIC team member that works in the office in the district everyday work day.

    State WIC audit 2016.

    State WIC audit 2020 online.

    Pocatello training 100% in person attendance since 2022.

    Montpelier WIC client numbers have reach an all time record high over 200. With that being 120% of my goal set by the state.

    Soda has reach 100% of the goal for clients set by the state since a retired employee has left. I have taken on the Soda office.

    Taking a Lactation Counselor Training Course. 120 hours and to be completed by March 2025. I'm on track with this deadline.

    Involved daily on WIC Team chat to help and assist coworkers. I have coworkers reach out to ask training questions. I willing reach out to help where I can.

    At the Montpelier office, we coordinate with each other to have our doors open per hours posted.

Certification

Certificate of Attendance for WIC Breastfeeding Curriculum.

April 4, 2023

April 26, 2023

May 1, 2023

May 2, 2023

May 18, 2023

June 7, 2023


HemoCue Certificate of Achievement. September. 11, 2023


CPR graduate October 2023


Gold Lactation Online Conference Attendance. April 6, 2021

Timeline

WIC Clinical Assistant

Southeastern Idaho Public Health
05.2008 - Current

Associate of Arts - Business Education

Suomi College

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Lisa James