Lisa Moline
Boise
Summary
Dynamic and results-oriented professional with a proven track record at Fred Meyer, enhancing customer satisfaction and streamlining operations. Excelled in front-end performance optimization and teamwork, significantly improving transactional efficiency. Skilled in Microsoft Office and adept at problem-solving, consistently delivering high-quality customer service and operational excellence.
Overview
16
16
years of professional experience
Work History
Front End Associate
Fred Meyer
11.2015 - Current
- Work with customers to facilitate returns, price discrepancies and exchanges
- I complete and organize money transfers, bill pay, and outgoing money orders to organizations such as the game fish and park department.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Built customer loyalty and retention by delivering excellent transactional experiences.
- Do basic accounting services to prep documents to be sent to paid accountants.
Chef/Prep Cook
Shnagri-La Tearoom
11.2017 - 12.2020
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Prep Cook/ Server
Piesano's Pacchia
06.2009 - 06.2015
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Applied Science - Business With Emphasis in Travel And Tourism
Waterson College of Business
Los Angeles, CAAssociate of Applied Science - Business Communication/ Word Processing
Shoreline Community College
Seattle, WASkills
- Excellent customer service
- Cleaning and organization
- Time management
- Front-end performance optimization
- Teamwork and collaboration
- Efficient multitasking
- Following instructions
- Highly motivated
- Competency in Microsoft office suite
- Efficient problem-solving skills
- Typing skills of 90 WPM
- Fundamental Accounting Proficiency
Timeline
Chef/Prep Cook
Shnagri-La Tearoom
11.2017 - 12.2020
Front End Associate
Fred Meyer
11.2015 - Current
Prep Cook/ Server
Piesano's Pacchia
06.2009 - 06.2015
Associate of Applied Science - Business With Emphasis in Travel And Tourism
Waterson College of Business
Associate of Applied Science - Business Communication/ Word Processing
Shoreline Community College
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