LISA MONA FEBRIANTI
Surabaya
Summary
A nice personality, full of responsibility, able to work under pressure, target oriented, and i have a proven track record of creating and maintaining solid relationships, negotiating and finalizing deals, and also forecasting, eporting results varios project with partners. My mission is to drive growth and innovation by delivering value-added solutions and services to our clients and partners.
Overview
11
11
years of professional experience
Work History
Relationship Manager Area
Mondooli
Surabaya
12.2024 - Current
- Collaborated with internal stakeholders to develop creative concepts that align with company branding guidelines.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
- building, maintaining, and strengthening relationships between companies and clients.
- identify the specific needs of each client to offer the most appropriate solution.
- Plan and implement marketing strategies to reach target markets and increase sales and brand.
Direktur Utama
PT Wise Glow Mandiri
Surabaya
05.2024 - Current
- Create a business plan (target market, time allocation, and marketing strategy).
- Manage all aspects of business operations, from production, distribution, to finance.
- Leading and motivating teams, delegating tasks, and ensuring all team members are working toward the same goal.
- Conduct regular monitoring and evaluation of business performance and always make improvements to always grow in a better direction.
- Creating new ideas for products or services to be sold, as well as looking for untapped market opportunities.
Senior Relationsip Officer (Assistant Manager)
PT Bank OCBC
Surabaya
10.2022 - Current
- Promote and market bank products in the form of savings, current accounts, deposits and investment products (bonds, digital gold saving)
- Promote and market bank financing products (KPR)
- Offers a B2B concept to corporate customers, related to bank facilities in the form of payroll and other benefits.
- Open a new or acquired savings account.
- Establish good relationships with customers so that they continue to save or invest in the bank.
- Search for and invite customers to top up.
- Supervise and monitor bank products that have been sold.
- Follow up all products purchased by customers.
- Providing a routine and good approach so that customers will remain generous
Business Development Manager
PT. OYO Rooms Indonesia
East Java
03.2022 - 09.2022
- Plan & oversee business development efforts for OYO East Java in assigned areas / clusters with a goal to on-board high-quality budget hotels on to OYO network
- Identify new hotels that meet OYO standards in terms of location, pricing, infrastructure quality, owner willingness etc. and pitch OYOʼs partnership proposal.
- Negotiate OYOʼs commercial agreement with interested hotels.
- Strengthen relationship with existing hotel partners & other relevant stakeholders.
- Work closely with revenue management team to drive topline for the partner hotel.
- Collaborate with other teams in OYO such as operations, marketing, pricing, customer support, finance etc. to ensure smooth functioning of hotels on day-to-day basis.
Account Representative (Senior Relationship Manager)
BPJS Ketenagakerjaan
Tangerang Selatan
03.2019 - 03.2022
- Making annual, semester, quarterly, monthly and weekly target setting. (Targets of Acquisition of New Workers, New Companies, Existing Workers from Participating Companies, Formal Workers, Informal Workers and Construction Services Projects, Contribution Achievement from the Formal, Informal and Construction Services Sector, and Quality Data).
- Make strategies, work plans and regular weekly evaluations related to performance progress and target achievement (routine monitoring) to achieve targets and in accordance with established KPI indicators.
- Conducting an inventory of potential data, to be followed up as the main step in achieving accelerated targets.
- Conduct socialization related to BPJS Ketenagakerjaan programs and benefits to prospective participants(unregistered companies, informal/formal workers, construction service companies) to register companies and all their workers with BPJS Ketenagakerjaan.
- Approach and maintain good relationship with relevant stakeholders and all local government OPD to acquire all honorary workers, and to get support in each BPJS Ketenagakerjaan work program and obtain other potential data.
- Manage 537 registered company accounts (micro, small, medium and large category companies) with a total of 14,000 workers in order to remain loyal to BPJS Ketenagakerjaan and maintain the sustainability of payment of contributions and the number of active workers to continue to increase in the calculation of Year on Year (YoY) and ensure that all labor data is valid.
- Customer relationship with Company Management (Director, HRD or PIC by the company for communication with BPJS Ketenagakerjaan).
- Offer Cooperation with Participating Companies to participate in the BPJS Ketenagakerjaan Co-Marketing program with the B2B system.
- Conduct company visits to each participating company to improve Customer Relationship Management.
- Synergize and maintaining good relations with Bank BNI regarding the participation of Agent 46 and with PERBARINDO regarding the participation of BPR Debtors to become BPJS Ketenagakerjaan participants.
Marketing Officer
BPJS Ketenagakerjaan
East Java
12.2016 - 02.2019
- Do socialization related benefit and programs BPJS Ketenagakerjaan to the companies who have not registered and other market prospect.
- Conduct Mediation and approach the government regarding the participation of honorary workers, and build closeness with PTSP services relate to business-license so they can collaborate with BPJS Ketenagakerjaan.
- Maintain a good relationship with PIC / HRD/ Director of participant companies so they always loyal and have a trust in BPJS Ketenagakerjaan.
- Do communication to PIC/HRD/ Director companies about their issues and programs of BPJS Ketenagakerjaan.
- Creating strategic plan and reviewing target performance.
Founder
Lingkung Seni Sunda Binangkit
West Java
08.2014 - 01.2019
Customer Services Officer
PT. Bank Syariah Indonesia
Bandung
02.2015 - 08.2016
- Serve customers and listen to various complaints and related needs of banking product.
- Provide information related of banking product to customers and prospective customers.
- Customer administration (Individual & Corporate).
- Cross selling Bank Product to customers.
Education
Sarjana Pendidikan -
Universitas Pendidikan Indonesia
Bandung06.2013
Hacks On Beings Great Relationship Builder -
Nalar Lentera Indonesia
DKI JakartaSkills
- Marketing
- Communication
- Creative thinking
- Leadership
- Time Management
- Problem Solving
- Interpersonal Communication
- Customer relationship management
- Marketing strategy
- Event coordination
- Business planning
- Stakeholder engagement
- Negotiation skills
Accomplishments
- Bank OCBC
- Juara 1 The Best Relationship Officer (Average Casa) Tahun 2023
- Juara 2 The Best Relationship Officer (Best Haji) Tahun 2023
- Juara 3 The Best Relationship Officer (Best NTB) Tahun 2023
- BPJS Ketenagakerjaan
- 1st Best Account Representative Kantor Wilayah Banten (2021)
- 3rd Best Account Representative Kantor Wilayah Banten (2020)
- 2nd Best Account Representative Kantor Wilayah Banten (2019)
- Lingkung Seni Sunda Binangkit, Youngest talented Provinsi Jawa Barat (2014)
Personal Information
- Date of Birth: 02/23/92
- Gender: Female
- Nationality: Indonesia
- Driving License: A
- Marital Status: Married
- Place of Birth: Cianjur
Timeline
Relationship Manager Area
Mondooli
12.2024 - Current
Direktur Utama
PT Wise Glow Mandiri
05.2024 - Current
Senior Relationsip Officer (Assistant Manager)
PT Bank OCBC
10.2022 - Current
Business Development Manager
PT. OYO Rooms Indonesia
03.2022 - 09.2022
Account Representative (Senior Relationship Manager)
BPJS Ketenagakerjaan
03.2019 - 03.2022
Marketing Officer
BPJS Ketenagakerjaan
12.2016 - 02.2019
Customer Services Officer
PT. Bank Syariah Indonesia
02.2015 - 08.2016
Founder
Lingkung Seni Sunda Binangkit
08.2014 - 01.2019
Sarjana Pendidikan -
Universitas Pendidikan Indonesia
Hacks On Beings Great Relationship Builder -
Nalar Lentera Indonesia