Lisa Van Horne
Boise
Summary
Hardworking, dedicated employee with many years of customer service, multitasking, and management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
1984
1984
years of post-secondary education
Work History
Housekeeping Manager
Oxford Suites Hotel
Boise
02.2016 - Current
- Supervised daily cleaning operations in guest rooms and public areas.
- Coordinated scheduling of housekeeping staff to ensure efficient coverage.
- Trained new team members on cleaning procedures and safety protocols.
- Managed inventory of cleaning supplies and equipment for optimal use.
- Communicated with front desk staff regarding guest requests and special needs.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Performed quality control inspections for guest rooms and public areas.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Ensured compliance with safety regulations and health codes.
- Coordinated maintenance activities with outside contractors as required.
- Collaborated with other departments on various projects as needed.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Delegated work to staff, setting priorities and goals.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assisted in developing training materials for ongoing staff education.
- Resolved customer complaints in a timely manner.
Owner/Operator
Van Horne Floor Expertise/Janitorial
Belleville
11.1992 - 12.2016
- Developed strong relationships with suppliers to ensure quality materials for projects.
- Conducted regular inspections to maintain high standards of workmanship and safety.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved client inquiries and issues promptly to ensure satisfaction with services provided.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Recorded expenses and maintained receipts.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Ensured compliance with federal and state payroll regulations.
- Managed the processing of new hires and terminations in the payroll system.
- Managed payroll for temporary, hourly, and salaried employees.
- Coordinated child support deductions and distributed wage assignments.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Operating cleaning equipment such as power brooms, vacuums, and pressure washers.
- Prepared individual and business tax returns accurately and efficiently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance evaluations, providing feedback and coaching for team development.
Education
GED
Carlyle, ILSkills
- Staff management
- Quality control
- Inventory management
- Compliance assurance
- Scheduling coordination
- Conflict resolution
- Payroll
- Team building
- Scheduling and planning
- Training and mentoring
- Inter-department collaboration
Accomplishments
- I have received Employee of the Quarter two times during my time at the Oxford Suites.
- The first time during COVID in 2020 when I single handedly ran the housekeeping and laundry department for weeks, until our employees were called back to work.
- Most recently I received the honor for the second quarter of 2025, for organizing the removal and replacement of over 400 mattresses and box springs, over a 4 week period. I worked closely with Maintenance and front desk to ensure rooms were ready for the housekeepers to clean, and guests to arrive. I worked with maintenance and other employees, moving mattresses in and out of the hotel, and unloaded the truck in a timely manner, when temporary movers failed to show up.
- I mentored with a GM for several months in 2023. Leading more about day to day operations, budgeting, guest recovery, and employee relations.
- I was also a mentor to another employee whose goal was to become a housekeeping manager.
- I am up to date on all the required trainings, and have always made sure my staff is up to date as well.
Timeline
Housekeeping Manager
Oxford Suites Hotel
02.2016 - Current
Owner/Operator
Van Horne Floor Expertise/Janitorial
11.1992 - 12.2016
GED