Summary
Overview
Work History
Education
Skills
Timeline
Volunteer Work Experience
Service Projects
Generic

Liv Owen

Idaho Falls

Summary

Knowledgeable manager with a solid history of managing teams and driving operational success. Skilled in implementing and applying company standards that enhance productivity, efficiency, and overall experience. Demonstrates a keen ability in problem solving and quick decision making. Skilled in creating a positive atmosphere and a fun work environment. A strong leader with a motivational approach, as well as an adaptable team player. Forward-thinking, enthusiastic, creative, and focused on maximizing customer and crew satisfaction.

Overview

9
9
years of professional experience

Work History

Manager

Dutch Bros Coffee
11.2022 - Current

Serve freshly made drinks in a timely manner, assist customers and create a positive experience, create a safe and positive environment for employees, teach and lead crew following standards, create weekly schedules bases on sales and labor targets, delegate tasks to my shop lead and guide them in their role, oversee my shift leads and encourage them to maintain a positive work environment, keep a clean and functional workspace, oversee shop functionality, meet deadlines and follow through with tasks, complete daily deposits and weekly change orders

Assistant Manager

Dutch Bros Coffee
12.2020 - 11.2022

Serve freshly made drinks in a timely manner, assist customers and create a positive experience, guide/mentor shift leads and employees, assist in training procedures, create weekly schedules, product order and inventory, borrow and return product as needed, conduct end of month inventory, keep a clean and functional workspace, meet the cleanliness standard upon each QA inspection, oversee shop functionality, complete daily deposits and bank runs

Broista/Shift Lead

Dutch Bros Coffee
07.2018 - 12.2020

Serve freshly made drinks in a timely manner, assist customers and create a positive experience, oversee shift flow and use edge to make decisions that benefit the customer, assist in training and upholding standards, shop prep/backstock and machine cleaning, complete daily deposits and bank runs

Scooper

Pop's Ice Cream
12.2018 - 09.2019

Serve customers, create a positive environment, backstock items, keep a clean and sanitary workspace, assist in training new staff on proper scooping techniques and customer interaction skills, maintain product quality and customer experience

Kennel Technician

Snake River Animal Shelter
04.2017 - 07.2019

Keep a clean and safe environment for animals and potential adopters, handle intake and adoption of animals, provide enrichment for animals under my care, complete feeding and cleaning procedures, assist patrons with meet and greets/adoptions, create a magical experience for pets/adopters/volunteers

Education

No Degree - Fell in Love With DB And Began Pursuing A Career

College of Eastern Idaho & Idaho State University
Idaho Falls, ID

High School Diploma -

Compass Academy
Idaho Falls, ID
06.2018

Skills

  • Customer Service
  • Leadership
  • Organization
  • Strategic planning
  • Training
  • Collaboration
  • Relationship Building/Connection
  • Goal Setting
  • Problem Solving
  • Photography
  • Marketing/Social Media

Timeline

Manager

Dutch Bros Coffee
11.2022 - Current

Assistant Manager

Dutch Bros Coffee
12.2020 - 11.2022

Scooper

Pop's Ice Cream
12.2018 - 09.2019

Broista/Shift Lead

Dutch Bros Coffee
07.2018 - 12.2020

Kennel Technician

Snake River Animal Shelter
04.2017 - 07.2019

High School Diploma -

Compass Academy

No Degree - Fell in Love With DB And Began Pursuing A Career

College of Eastern Idaho & Idaho State University

Volunteer Work Experience

Idaho Falls Zoo

Junior Zoo Crew Volunteer 2012-2016

Bonneville Youth Development Council (BYDC)

Youth Leader 2015-2018

Civitan International Youth Seminar

Junior Staff Counselor 2016-2018

Service Projects

Idaho Falls Soup Kitchen

Homeless Stand Down

Idaho Falls Civitan Club

National Honor Society

Salvation Army Community Thanksgiving Dinner

Development Workshop Festival of Trees Fundraiser

Tautphaus Park Zoological Society

Organ Donation Month

Mental Health Awareness: More Than A Stigma

Liv Owen