Lorena Antunes

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

• Enhanced team performance by implementing effective coaching strategies and techniques.
• Collaborated with fellow coaches to develop comprehensive training programs tailored to the needs of each athlete.
• Developed athletes'' skills through targeted training sessions and individualized feedback.
• Worked closely with specialists such as strength coaches and trainers for optimizing physical conditioning of athletes.

Provided insights to managers regarding community needs, shared best practices to educate the community, and leaders help drive performance

Assisted survivors to cancel our create new accounts for deceased customers

Performed credit checks for new customers

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.