Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LORI COLLINS

Moscow

Summary

I know that I would be a great fit for the Pullman Branch Manager position as I am professional with a proven track record at P1FCU, excelling in member service and working well with other staff. I have been recognized for enhancing member satisfaction through effective communication and problem-solving, as well as receiving the Trailblazer award for member service. I am skilled in processing loans and maintaining compliance, while fostering teamwork and collaboration to achieve operational excellence.

I am skilled in welcoming new and existing members by opening up new accounts and adding shares to keep P1FCU as their primary financial institution.

I am always committed to delivering exceptional member service and innovative solutions to make sure their financial needs are taken care of.

I am committed to helping staff achieve their career goals at P1FCU and also succeed in the growth of P1FCU.

I strive to make sure that members and staff are happy with their financial needs, along with growing their career in the financial industry.

Overview

11
11
years of professional experience

Work History

MSR 3

P1FCU
07.2018 - Current
  • Process and Submit consumer loan applications for personal, credit card, auto, ATV, UTV, and debt consolidation loans
  • Execute cash transactions as a teller, including loan payments, withdrawals, and transfers
  • Facilitate account openings for personal memberships, specialty accounts, business accounts, trust and estate accounts, IRA accounts.
  • Assist members in selecting appropriate loan products based on their financial needs and goals.
  • Maintain compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
  • Increase member satisfaction levels through prompt, accurate, and friendly service in the loan process.
  • Provide financial counseling to members/applicants as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
  • Collaborate with underwriters to expedite approvals for qualified applicants, increasing efficiency of the approval process.

Bar Manager

BIRCH AND BARLEY
07.2014 - 05.2018
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Closed out cash register and prepared cashier report at close of business.

Education

DEARY HIGH SCHOOL
DEARY, ID 83823
05-2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Member service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Active listening

Accomplishments

I received the P1FCU Trailblazer Award for perfect member service surveys. I consider this a great accomplishment as it goes to show that I am committed to make sure that my work is done in a professional manner when it comes to helping staff and members.

Timeline

MSR 3

P1FCU
07.2018 - Current

Bar Manager

BIRCH AND BARLEY
07.2014 - 05.2018

DEARY HIGH SCHOOL

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