Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Gingrich

Post Falls

Summary

Dynamic Office Manager with a proven track record at Rocky Mountain Title Loan, excelling in customer service and project management. Expert in budget development and financial tracking, I consistently enhanced operational efficiency while fostering positive client relationships. Recognized for maintaining impeccable office organization and delivering timely, accurate reports to support business objectives.

Overview

29
29
years of professional experience

Work History

Office Manager

Rocky Mountain Title Loan
Coeur D'Alene
02.2025 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Assisted in developing budgets for departmental expenses.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Operations Support Specialist

North Coast Electric
Coeur D'Alene
05.1996 - 02.2006
  • Created reports, customer communications and financial statements.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified needs of customers promptly and efficiently.
  • Organized communications between executives, staff members and customers and composed memos, reports, forms and other business documents.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Maintained positive working relationship with fellow staff and management.

Education

High School Diploma -

Greenway High School
Phoenix, AZ
06-1985

Skills

  • Customer service
  • Project management
  • Budget development
  • Financial tracking
  • Office organization
  • Document management

References

References available upon request.

Timeline

Office Manager

Rocky Mountain Title Loan
02.2025 - Current

Operations Support Specialist

North Coast Electric
05.1996 - 02.2006

High School Diploma -

Greenway High School

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Laura Gingrich