Lorie Spear
Boise
Summary
Dedicated healthcare resource specialist with strong skills in HIPAA compliance, medical transcription, and patient assessment. Proven ability to maintain confidentiality and ensure accuracy in documentation.
Overview
13
13
years of professional experience
Work History
Healthcare Resource Specialist
St. Alphonsus Regional Medical Center
Boise
08.2013 - Current
- Trained new transcribers on best practices and software usage to enhance overall team performance.
- Maintained high accuracy rate on daily production of completed reviews.
- Reviewed patient and insurance account information for accuracy and completeness, ensuring compliance with healthcare standards.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Adhered strictly to deadlines set by clients or supervisors.
- Participated in team meetings and trainings related to transcribing processes or procedures.
- Responded promptly to client inquiries regarding transcribed materials, improving customer satisfaction and communication.
- Troubleshot technical issues related to transcription equipment and software applications.
Phlebotomist
St Alphonsus Regional Medical
Boise
08.2013 - 12.2021
- Collected blood samples from patients following established protocols.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Ensured proper labeling and handling of specimens for accurate testing.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Maintained cleanliness and organization of phlebotomy equipment and work areas to promote safety and efficiency.
- Educated patients on procedures, reducing anxiety and fostering cooperation.
- Collaborated with healthcare staff to coordinate patient care and sample collection.
- Verified patient information prior to specimen collection.
- Utilized electronic health records to document patient information accurately.
- Documented patient information into electronic medical records system.
- Verified collection orders and communicated discrepancies to nurses.
- Trained new staff on phlebotomy techniques and safety practices effectively.
- Responded quickly and effectively to emergency situations.
- Processed samples accurately and efficiently.
- Performed quality control tests on collected specimens.
- Adhered to HIPAA guidelines regarding patient privacy.
Education
Some College (No Degree) - Paramedic program
Southwestern College
Chula Vista, CASkills
- Clinical documentation
- Electronic health records
- HIPAA compliance
- Patient assessment
- Healthcare coordination
- Patient referral management
- Healthcare analytics
- Documentation and recordkeeping
- Attention to detail
- Problem solving
- Team collaboration
- Written communication
- Problem-solving
Timeline
Healthcare Resource Specialist
St. Alphonsus Regional Medical Center
08.2013 - Current
Phlebotomist
St Alphonsus Regional Medical
08.2013 - 12.2021
Some College (No Degree) - Paramedic program
Southwestern College