Lorna Hulme
Mount Martha
Summary
Lorna is a highly motivated and friendly professional sales orientated person. A strong contributor with proven multi-tasking, business and sales experience, Lorna works well under pressure and adapts quickly and easily to changing situations. Self-motivated, able to work autonomously, she works well in a team or as a team leader. Lorna is a results focused person who uses her ability to think laterally to identify and implement opportunities to drive sales.
Overview
25
25
years of professional experience
Work History
Account Manager / Senior Account Manager
Pernod Ricard
Mornington Peninsula
03.2019 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- People managing skills - had 3 Account managers report to me as first point of contact - Senior Account Manager filling in for 12 months maternity leave contract .
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials and onboarding process for new hires, ensuring smooth induction process.
Business Owner and Operator
Permanent Makeup Clinic
03.2016 - 01.2019
Business Development Manager
Dateline Imports
01.2009 - 01.2016
Sales Representative
Business Development Manager
Joico
01.2007 - 01.2009
Counter Manager and Sales Consultant
Elizabeth Arden
01.2003 - 01.2007
Beauty / Hospitality
Maternity leave. Part-time/ casual positions.
01.2000 - 01.2003
Education
WSET Level 2 Certification
Diploma in Cosmetology
Blackrock Senior College
Dublin, Ireland Certificate in Eyebrow Microblading
Phibrows Acadamy
Melbourne Skills
- Customer relationship building and rapport
- Team collaboration
- Prospect targeting
- People management skills
- Customer relationship management (CRM)
- Salesforce CRM
- Microsoft Excel & Power BI
References
Referees and contact details available on request
Awards
- 2023- National account Manager of the year - Pernod Ricard
- 2023 - Victorian account Manager of the year
- 2022 - Nominated for Victorian Account Manger of the year
- 2021 - Nominated for Victorian Account Manger of the year
- 2005 - Consultant of the Year - Elizabeth Arden
- 6 Separate Myer Customer Service Excellence Awards
- Achieved the highest Average Unit Sale in Australia for Elizabeth Arden
- Dateline Imports Victorian Sales Representative of the Year
- Dateline Imports - 12 Consecutive Sales Target Achievement Awards
Timeline
Account Manager / Senior Account Manager
Pernod Ricard
03.2019 - 01.2025
Business Owner and Operator
Permanent Makeup Clinic
03.2016 - 01.2019
Business Development Manager
Dateline Imports
01.2009 - 01.2016
Business Development Manager
Joico
01.2007 - 01.2009
Counter Manager and Sales Consultant
Elizabeth Arden
01.2003 - 01.2007
Beauty / Hospitality
Maternity leave. Part-time/ casual positions.
01.2000 - 01.2003
WSET Level 2 Certification
Diploma in Cosmetology
Blackrock Senior College
Certificate in Eyebrow Microblading
Phibrows Acadamy