Lorraine Toki
Pocatello
Summary
Organized Assistant Executive Housekeeper with broad experience in managing housekeeping operations for large hotels. Possess strengths in team leadership, inventory management and quality control to ensure guest satisfaction. Demonstrated ability to streamline processes, resulting in improved efficiency and productivity. Have consistently contributed positively towards maintaining high standards of cleanliness, promoting staff morale, and exceeding guest expectations.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Assistant Executive Housekeeper
Hampton Inn By Hilton
Pocatello
07.2022 - Current
- Supervised housekeeping staff to maintain hotel cleanliness and guest satisfaction.
- Coordinated daily cleaning schedules and room assignments for efficient operations.
- Trained new employees on proper cleaning techniques and safety standards.
- Managed inventory of cleaning supplies and equipment for optimal usage.
- Collaborated with front desk staff to address guest requests and concerns promptly.
- Implemented procedures for maintaining safety and sanitation in all work areas.
- Resolved customer complaints promptly and professionally.
- Performed administrative duties such as filing documents, preparing reports.
- Conducted regular inspections to ensure cleanliness standards are being upheld.
- Coordinated with other departments for special requests or repairs needed in the rooms.
- Identified areas where additional training may be required for team members.
- Provided guidance to staff on proper techniques for cleaning carpets, furniture upholstery, windows.
- Conducted regular inspections of guest rooms to ensure cleanliness standards are met.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
Lead Janitor
Allstate Corp
Pocatello
04.2020 - 05.2022
- Supervised daily cleaning operations for corporate office spaces and facilities.
- Trained and mentored new janitorial staff on cleaning protocols and safety standards.
- Inspected work areas to ensure cleanliness and compliance with company policies.
Housekeeper
Best Western Hotel
Pocatello
01.2016 - 04.2020
- Cleaned guest rooms to maintain high standards of cleanliness and presentation.
- Replenished supplies and amenities in guest rooms and common areas daily.
- Managed laundry services, ensuring timely cleaning and distribution of linens.
Education
API Fo’ou College
Nuku’alofa , TongaSkills
- Inventory management
- Staff training
- Cleaning protocols
- Quality inspection
- Time management
- Complaint resolution
- Administrative organization
- Problem solving
- Effective communication
- Leadership skills
- Conflict resolution
- Task delegation
- Chemical handling
- Staff training and development
Languages
Tonga
Full Professional
Certification
- CPR Certified
Timeline
Assistant Executive Housekeeper
Hampton Inn By Hilton
07.2022 - Current
Lead Janitor
Allstate Corp
04.2020 - 05.2022
Housekeeper
Best Western Hotel
01.2016 - 04.2020
API Fo’ou College