Louisandy Wijaya
Business Development Manager
Jakarta,JK
Summary
Qualified Business Development Manager with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Business Partner
Allianz Insurance
Jakarta, Indonesia (Remote)
11.2023 - Current
- Sell insurance products such as life, health, auto, and property insurance tailored to clients' needs.
- Identify and pursue new business opportunities through networking, referrals, and prospecting.
- Conduct product presentations to potential clients and explain the benefits and features of our insurance offerings.
- Provide comprehensive and personalized consultations to determine clients' insurance needs.
- Assist clients in selecting appropriate products and designing optimal coverage plans.
- Address client inquiries and provide support throughout the purchase and claims process.
- Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.
- Manage a portfolio of clients, including policy renewals and adjustments as needed.
- Complete insurance applications, including collecting required documentation, eligibility checks, and claims processing.
Ensure compliance with industry regulations and company policies. - Participate in regular training to enhance product knowledge and sales skills.
- Stay updated on industry trends and regulatory changes.
Business Development Manager
REDDOORZ
Jakarta
10.2021 - 11.2023
- Provide a partnership proposal to fully manage the sales & marketing to every hotel Especially their e-commerce sales through OTA's
- Building a strong relationship between hotel owner and RedDoorz
- Help the hotel owner to successfully meet RedDoorz hotel service guarantee standard
- Make a forecast on how RedDoorz can elevate their current occupancy and bring more revenue
- Giving knowledge on how hotels nowadays compete against each other through online marketing
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability
- Planned and developed winning strategies to increase sales, expand territories, and boost market positioning
- Closed long-term agreements through skilful negotiation
- Prepared reports and presentations detailing business development activities and outlining new initiatives
- Produced detailed monthly and yearly financial reports for senior management
- Created effective marketing, sales, and promotional initiatives to drive revenue
- Identified cross-selling opportunities through ongoing customer needs analysis
- Created short-term and long-term goals for the business team to achieve objectives.
Manager of Business Development and Sales
DIAMOND SNACKS
Cirebon
06.2018 - 10.2021
- Seeking new customer opportunities and maintaining relationships with new or existing customers
- In charge of product quality control
- Conduct regular business research
- Delivered performance updates, quarterly business reviews, and planning meetings
- Improved customer acquisition rates through targeted discussions on market segmentation and pricing strategies
- Generated business development awareness by implementing in-depth sales and marketing training programs
- Developed business growth plans by identifying key clients, critical targets, and priority service lines
- Added value to marketing material by introducing creative advertising concepts, driving customer interest
- Answered customers' questions regarding products, prices, and availability
- Planned strategic brand-building events to expand the product portfolio
- Cold and warm called 10 new and existing accounts per day
- Exceeded targeted sales goals by 110% through proactive outreach
- Maintained up-to-date knowledge of the industry, target accounts, and competitive landscape
- Created effective marketing, sales, and promotional initiatives to drive revenue
- Closed long-term agreements through skilful negotiation
- Planned and developed winning strategies to increase sales, expand territories, and boost market positioning
- Created short-term and long-term goals for the business team to achieve objectives
- Augmented sales value by upselling and cross-selling new products and services to existing customers
- Researched prospective clients to develop and execute cold call lists
- Prepared reports and presentations detailing business development activities and outlining new initiatives
- Surpassed sales and customer service targets, consistently exceeding established KPIs
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
Export Sales Executive
CV SHALOM
Cirebon
05.2016 - 05.2018
- In charge of export activities
- In charge of export administration and documents
- Liaises with customers for new and existing overseas buyers (B2B and B2C) from more than 22 countries
- Quality control
- Handling complaints
- Conducted trade compliance audits to avoid border delays and penalties
- Analysed import and export documentation for incoming and outgoing shipments, verifying accuracy and compliance to standards
- Assessed import export readiness value of sales for businesses with no exporting history, suggesting ways to overcome weaknesses when necessary
- Allocated stock to bookings and processed paperwork through relevant systems
- Categorised shipments based on tariff coding system
- Coordinated with other departments within the company to verify proper completion of import and export documentation
- Examined duty exemptions and free trade agreements to reduce the cost of imports and exports
- Carried out market research to determine target areas for growth
- Managed responses from subsidiaries, answering enquiries appropriately
- Placed orders to procure requisitioned items or services
- Collaborated with customs and local authorities to resolve daily operational issues
- Developed and provided specialised training programmes to interested parties on varied import and export trade matters
- Monitored shipments from point of receipt through to delivery to confirm timely arrival
- Negotiated settlement of customs duties, taxes, and fines with government officials on behalf of importers
- Consulted with customs agents to ease the passage of shipments through customs
- Liaised with foreign customs agencies to arrange for inspections, clearances, and delivery of shipments to final destinations
- Prepared goods for shipment using the most economical packaging
- Supervised team members on a day-to-day basis, confirming performance of critical tasks in line with shipping schedules
- Helped customers identify new markets for products and services in foreign countries
- Resolved issues with orders, notifying customers of updates as needed.
Trainee at Front Office Department
Hilton Hotels
Bandung
08.2015 - 02.2016
- Used exceptional communication and relationship-building skills to develop positive connections with staff and guests
- Maintained spotlessly clean front-of-house areas, creating positive first impressions in line with premium brand values
- Delivered excellent revenue growth opportunities through upselling and guest satisfaction
- Driven on service-focused individuals to deliver faultless front-of-house hospitality
- Demonstrated excellent working knowledge of OPERA booking systems, managing room reservations appropriately
- Enhanced guest experiences through personalized care, offering upgrades and service add-ons for increased enjoyment
- Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays
- Led by example in delivering faultless customer care throughout guest stays, effectively improving overall service provisions
- Resolved complaints quickly and calmly, seeking positive solutions for optimized guest satisfaction
- Managed telephone and switchboard operations for timely call handling
- Ordered cost-efficient office supplies and stationery to meet operational requirements.
Food and Beverage Team Member
Nilai Spring Hotel Malaysia
Nilai
08.2013 - 08.2014
- Suggested products to customers based on dietary requests and the latest food trends
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments
- Promptly resolved customer complaints, escalating larger operational concerns to management
- Demonstrated understanding of best practices and safety regulations involved in food preparation
- Maintained safe hygiene and food handling standards for full compliance
- Facilitated excellent customer experience by providing friendly, attentive, and proactive customer service
- Took orders, using effective upselling techniques to increase customer interest in additional products
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
- Delivered exceptional, friendly, and fast service to process a high volume of food and drink orders at peak times
- Answered phones politely and promptly while accurately recording and confirming reservations
- Monitored inventory levels, promptly ordering low-stocked supplies and ordering extra for busier periods
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Greeted new customers, answered initial questions, and took drink orders.
Education
HOSPITALITY - Hospitality Administration And Management
Universitas Tujuh Belas Agustus 1945
Cirebon, Indonesia 05.2013 - 06.2016
Bachelor of Arts: Japanese Literature - undefined
Padjajaran University
Skills
Sales and market development
Performance tracking and evaluations
Client contract negotiations
Business planning
Market and competitive analysis
Relationship development
Sales pipeline management
Market and competitor analysis
Network engagement
Marketing strategy development
Birthplace
Tegal, Central Java, Indonesia
Religion
Christian
Birthdate
04/20/1990
Personal Information
Driving License: Car Driving License
Timeline
Business Partner
Allianz Insurance
11.2023 - Current
Business Development Manager
REDDOORZ
10.2021 - 11.2023
Manager of Business Development and Sales
DIAMOND SNACKS
06.2018 - 10.2021
Export Sales Executive
CV SHALOM
05.2016 - 05.2018
Trainee at Front Office Department
Hilton Hotels
08.2015 - 02.2016
Food and Beverage Team Member
Nilai Spring Hotel Malaysia
08.2013 - 08.2014
HOSPITALITY - Hospitality Administration And Management
Universitas Tujuh Belas Agustus 1945
05.2013 - 06.2016
Bachelor of Arts: Japanese Literature - undefined
Padjajaran University