Lucas Chase
Idaho Falls
Summary
Results-driven Store Manager with expertise in customer service, inventory management, and team training. Achieved high customer satisfaction by effectively resolving complaints and optimizing staff performance.
Overview
2
2
years of professional experience
Work History
Store Manager
Subway
Idaho Falls
08.2025 - Current
- Trained and supervised team members on customer service standards.
- Organized staff schedules to maximize coverage during peak hours and enhance customer experience.
- Resolved customer complaints promptly and effectively.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and ordered supplies to ensure product availability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Ensured compliance with food safety and sanitation regulations.
- Recruited, trained and supervised new employees.
- Implemented promotional displays to enhance product visibility.
- Prepared weekly reports on sales figures, expenses, and profits to inform management decisions.
HVAC Installer
JM Mechanical
Idaho Falls
06.2025 - 08.2025
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
- Wired both line and low voltage to heating and cooling equipment.
- Utilized hand tools and power tools for precise system installations.
- Assisted in the fabrication of sheet metal ducts for ventilation systems.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Adhered strictly to all applicable codes when installing new HVAC systems.
- Performed thorough cleanup of job site to maintain safety standards upon completion of work to ensure a safe environment for customers.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
Customer Account Representative
Rent A Center Warehouse & Retail Store
Idaho Falls
09.2024 - 06.2025
- Coordinated returns and exchanges to enhance customer satisfaction and maintain positive relationships.
- Resolved customer complaints by implementing effective problem-solving strategies, leading to improved customer retention.
- Responded to customer inquiries and complaints in a timely manner.
- Provided product recommendations based on customer needs.
- Clarified and corrected billing discrepancies with customers to ensure accuracy. with customers.
- Developed strong relationships with customers through regular communication.
- Recognized patterns in customer behavior for more effective problem solving strategies.
- Managed inventory levels and organized merchandise displays effectively.
Education
GED -
Ged.com
Idaho Falls, ID10-2025
Skills
- Cash handling accuracy
- POS systems
- Inventory management
- Opening procedures
- Sales forecasting
- Reporting documentation
- Customer service
- Customer relations
- Employee training
- Time management
- Problem solving
- Risk management
- Effective communication
- Outstanding communication skills
- Positive demeanor
- Outstanding communication skills
Affiliations
- Musician in multiple projects (2019-current, will not interfere with work or scheduling, work comes first.)
Timeline
Store Manager
Subway
08.2025 - Current
HVAC Installer
JM Mechanical
06.2025 - 08.2025
Customer Account Representative
Rent A Center Warehouse & Retail Store
09.2024 - 06.2025
GED -
Ged.com