Summary
Overview
Work History
Education
Skills
Timeline
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Lucky Mulya Wijaya Lucky

Lucky Mulya Wijaya Lucky

Barista,Head Bar,Quality Check,Roaster
Jakarta

Summary

I've been working as a barista for 9 years and what i accomplished for being a Profesional barista was,

8th place Indonesia Barista Championship 2020

7th place Indonesia Barista Champhionship 2022

1st place Asean Barista team Championship 2022

2nd place Asean Barista team Championship 2023

3rd place for Bali Brewer cup Pro 2019

and now working as a roaster at Hungrybird Coffee Roaster and a quality control for the cafe and the client

Overview

8
8
years of professional experience

Work History

Retail Sales Manager

Hungrybirds
12.2023 - Current
  • Analyzed sales data to identify trends and developed action plans to address underperforming areas, improving overall store performance.
  • Coordinated with inventory team to ensure optimal stock levels, reducing out-of-stock incidents and enhancing customer satisfaction.
  • Managed scheduling for a team of retail associates, ensuring adequate coverage during peak hours and optimizing labor costs.
  • Utilized point-of-sale system for efficient transaction processing and accurate reporting of daily sales figures for management review.

Barista, Roaster, Quality Control Officers

Hungrybirds
03.2018 - Current
  • Prepared a variety of coffee beverages while maintaining consistent quality and presentation standards.
  • Operated espresso machines and grinders efficiently, ensuring optimal extraction and beverage flavor profiles.
  • Provided exceptional customer service by engaging with patrons, addressing inquiries, and resolving concerns promptly.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations throughout shifts.
  • Trained new staff on beverage preparation techniques, customer interaction protocols, and safety procedures.
  • Monitored inventory levels of coffee beans, syrups, and other supplies to ensure timely reordering and stock availability.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Head Barista

Hardwarelane
01.2017 - 03.2018
  • Prepared and served a variety of specialty coffee drinks, ensuring consistency in quality and presentation across all customer orders.
  • Managed inventory levels for coffee beans and supplies, coordinating with suppliers to ensure timely restocking and minimize waste.
  • Implemented cleaning schedules for espresso machines and brewing equipment, maintaining compliance with health and safety regulations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall customer satisfaction.
  • Collaborated with team members to create a welcoming atmosphere that encouraged repeat business through personalized service experiences.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.

Education

High School Diploma -

Smk Pelita 2
Jakarta, Indonesia
04.2001 -

Skills

    Customer service

    Team supervision

    Staff development

    Inventory management

    Training and mentoring

    Coffee expertise

    Latte art

    Cleanliness

    Up-selling

    FLUENT IN English

    Multitasking and organization

    Espresso preparation

Timeline

Retail Sales Manager

Hungrybirds
12.2023 - Current

Barista, Roaster, Quality Control Officers

Hungrybirds
03.2018 - Current

Head Barista

Hardwarelane
01.2017 - 03.2018

High School Diploma -

Smk Pelita 2
04.2001 -

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Lucky Mulya Wijaya LuckyBarista,Head Bar,Quality Check,Roaster