Lucretia Whitaker
Holiday Inn
Boise
1
Certification
5
years of professional experience
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Detail-oriented professional with a strong focus on guest satisfaction, cleanliness standards, and effective multitasking. Committed to delivering exceptional service and enhancing customer experiences in fast-paced environments.
Dedicated Assistant Manager with experience in driving operational efficiency and fostering teamwork. Proven ability to enhance customer relations and resolve issues swiftly, ensuring a welcoming atmosphere and high satisfaction levels.
Work History
Breakfast Attendant
7 Months- Prepared and presented breakfast items, ensuring freshness and quality for guests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted guests with menu selections and dietary restrictions, providing personalized service.
- Monitored inventory levels of food and supplies, coordinating timely restocking efforts.
- Set up breakfast buffet according to standards, creating an inviting atmosphere for guests.
- Implemented safety and hygiene protocols in food handling and preparation processes.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Monitored food and beverage supplies, assisting with restocking when needed.
Assistant Manager
10 Months- Assisted in daily operations to enhance store efficiency and customer satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability.
- Trained new employees on store policies and customer service practices.
- Analyzed sales data to identify trends and support strategic planning initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Facilitated team-building activities, enhancing team cohesion and morale.
Assistant Manager
3 Years 5 Months- Implemented promotional displays to drive product visibility and sales.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Collaborated with management on process improvements to enhance operational workflows.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
- Bachelor in Science
Skills
Efficient multitasking
Cleanliness standards
Sanitation practices
Stocking
Food safety knowledge
Guest satisfaction
Guest relations
Cash handling proficiency
Food safety
Food preparation
Beverage service
Order taking accuracy
Resolving guest complaints
Teamwork and collaboration
POS system operation
Time management
Decision-making
Customer service
Team leadership
Conflict resolution
Employee training
Problem-solving
Customer relations
Certification
Serv safe
Timeline
Breakfast Attendant
Holiday Inn
01.2026 - 08.2026Read More
Assistant Manager
Jacksons Food Stores
01.2025 - 11.2025Read More
Assistant Manager
Taco Bell
07.2021 - 12.2024Read More
Cwi
from Bachelor in Science
Read More