Lucy Verhaag
Post Falls
Summary
Patient Accounts Supervisor with proven expertise in analyzing accounts receivable trends and driving process improvements at Kootenai Health. Demonstrated proficiency in Excel and strong leadership skills, effectively resolving complex insurance denials and enhancing operational efficiency. Committed to fostering interdepartmental collaboration to achieve optimal results.
Overview
36
36
years of professional experience
Work History
Patient Accounts Supervisor
Kootenai Health
10.2016 - Current
- Supervise 23 team members working Accounts Receivable.
- Reviewing and disputing insurance denials.
- Analyzing account receivable trends.
- Reporting to direct management these trends.
- Set up process improvements.
- Interpret health insurance companies’ policies and procedures.
- Work with other departments to resolve issues.
Medical Billing Specialist
Kootenai Health
09.2008 - 10.2016
- Worked Insurance denials, deciphering these denials to submit corrected claims or disputing these denials with the insurance companies sometimes working with other departments to resolve the issues or obtain information to do so.
- Verified insurance.
- Contacted patients if additional information was needed.
Medical Billing Specialist
GROUP HEALTH NORTHWEST
09.2005 - 09.2008
- Worked claims edits to prevent denials.
- Worked insurance denials, deciphering these denials to submit corrected claims or disputing these denials with the insurance companies.
Commercial Lines Billing Customer Service
Travelers Commercial Property
03.2002 - 09.2005
- Worked Call Center receiving incoming calls from Sales Agents and Property Casualty Business customers regarding premiums.
Customer Service
Washington State Unemployment
09.2001 - 03.2002
- Received incoming calls from customers regarding unemployment claims or denials.
- Explained unemployment claims processes and assisted customers with applying.
Quality Assurance Representative
Guardian Life Insurance
02.1990 - 06.2001
- Audited Medical and Dental claims processing to providers.
- Reported findings to team Supervisors.
- Created policies and procedures.
- Interpreted State and Federal laws.
Education
High School diploma -
Cascade High school
06.1986
Skills
- Supervisory skills
- Excel proficiency
- Account receivables analysis
- Meditech expertise
- NextGen expertise
- eMedsys knowledge
- Proficient with Epic and certified
Timeline
Patient Accounts Supervisor
Kootenai Health
10.2016 - Current
Medical Billing Specialist
Kootenai Health
09.2008 - 10.2016
Medical Billing Specialist
GROUP HEALTH NORTHWEST
09.2005 - 09.2008
Commercial Lines Billing Customer Service
Travelers Commercial Property
03.2002 - 09.2005
Customer Service
Washington State Unemployment
09.2001 - 03.2002
Quality Assurance Representative
Guardian Life Insurance
02.1990 - 06.2001
High School diploma -
Cascade High school