Luh Putu Lisa Noviani

Bondi Pizza Eastgarden

04.2020 - 09.2023

Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
Ensured compliance with industry standards and regulations through regular audits and inspections.
Reduced costs through effective budget management while maintaining exceptional service levels.
Increased customer service ratings significantly through personable service.
Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
Offered appropriate reservation options based on expected attendees when coordinating events.
Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
Improved staff performance by providing comprehensive training programs focused on customer service skills.
Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.

Summary