Summary
Overview
Work History
Education
Skills
Timeline
Intern
Luh Putu Lisa Noviani

Luh Putu Lisa Noviani

Hospitality Manager
Bali,SU

Summary

Dynamic Hospitality Manager with a proven track record at Bondi Pizza Eastgarden, excelling in guest relations and complaint handling. Enhanced customer satisfaction through innovative marketing strategies and effective staff training, achieving significant improvements in service ratings. Skilled in budgeting and financial management, ensuring compliance with health and safety regulations while delivering luxury service standards.

Overview

3
3
years of professional experience

Work History

Hospitality Manager

Bondi Pizza Eastgarden
04.2020 - 09.2023
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Reduced costs through effective budget management while maintaining exceptional service levels.
  • Increased customer service ratings significantly through personable service.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.

Education

Advanced Diploma - Hospitality Management

Clarendon Business College
Sydney, Australia
04.2001 -

Skills

Food safety regulations

Timeline

Hospitality Manager

Bondi Pizza Eastgarden
04.2020 - 09.2023

Advanced Diploma - Hospitality Management

Clarendon Business College
04.2001 -
Luh Putu Lisa NovianiHospitality Manager