Luis Monsisbaiz
Bloomington
Summary
Professional with extensive experience in employee training and performance monitoring, adept at developing strategies to enhance team productivity and customer service levels. Successfully trained new staff on processes and procedures while ensuring compliance with industry standards. Demonstrated ability to resolve escalated customer complaints efficiently, contributing to improved customer satisfaction. Proven track record of collaborating with management to implement effective work procedures and policies, optimizing team resources to achieve project goals.
Overview
17
17
years of professional experience
Work History
Team Lead/ Inventory Supervisor
Walmart
Rancho Cucamonga
12.2007 - 04.2025
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Maintained accurate records of employee attendance and task completion times.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with industry standards and regulations.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Coordinated team resources to achieve project goals.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with company policies and procedures throughout the team.
- Provided support to junior staff during peak periods of workloads.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Monitored team progress and enforced deadlines.
Education
GED -
San Bernardino Adult School
San Bernardino, CA05-2004
Skills
- Employee training
- Inventory management
- Performance monitoring
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Team Lead/ Inventory Supervisor
Walmart
12.2007 - 04.2025
GED -
San Bernardino Adult School