Hi, I’m
Luisiana Indrawati
Sales Support
Malang,Jawa Timur
Summary
Driven by a results-focused approach, I excelled at Pacific Star Corporation by leveraging my CRM software proficiency and exceptional teamwork skills. I played a pivotal role in enhancing customer satisfaction, streamlining sales processes, and contributing to a 15% increase in repeat clientele through effective complaint resolution and sales strategy development.
Overview
9
years of professional experience
2
Languages
Work History
Pacific Star Corporation
Sales Support Specialist
03.2022 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed and maintained relationships with key accounts and existing customers.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sunrise Holiday Tour And Travel
Tour Guide
03.2018 - 02.2022
Job overview
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Guided groups of up to 100 people on scheduled tours.
- Collaborated with local schools on educational tours that aligned with curriculum objectives, fostering community engagement and understanding of regional history.
- Collected and deposited payments from guests.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed new walking routes that highlighted lesser-known points of interest, diversifying the company''s offerings and attracting a wider range of clientele.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Contributed to a 15% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
- Checked tour vehicles for cleanliness, safety and functionality.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Mahagiri Villas Sanur
Butler
04.2015 - 02.2018
Job overview
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
- Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
- Participated in team meetings and staff training sessions.
- Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
Scoot Fast Cruise
Cruise Director
03.2015 - 03.2016
Job overview
- Streamlined operations by implementing efficient scheduling systems for staff and performers.
- Collaborated with other departments to guarantee smooth functioning of all entertainment offerings on the cruise ship.
- Spearheaded public relations efforts by representing the cruise line at industry conferences, trade shows, and media events.
- Managed a team of entertainers, ensuring seamless coordination of daily activities and events on the cruise ship.
- Enhanced guest experience by designing and executing diverse entertainment programs tailored to various age groups and interests.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Education
Universitas BrawijayaMalang, Indonesia
Bachelor of Arts from Bahasa Dan Sastra Prancis
05.2001
University Overview
- 3.66 GPA
Skills
Complaint resolution
Timeline
Sales Support Specialist
Pacific Star Corporation
03.2022 - Current
Tour Guide
Sunrise Holiday Tour And Travel
03.2018 - 02.2022
Butler
Mahagiri Villas Sanur
04.2015 - 02.2018
Cruise Director
Scoot Fast Cruise
03.2015 - 03.2016
Universitas Brawijaya
Bachelor of Arts from Bahasa Dan Sastra Prancis
05.2001
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