Open To Work
Luke Struiksma
Boise
Summary
Dependable professional with strong problem-solving and relationship-building skills. Experienced in resolving customer issues and ensuring satisfaction across various roles in service-oriented environments. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
HVAC Service Technician
Perfect
Boise
05.2025 - Current
- Collaborated with clients to assess heating and cooling requirements accurately.
- Resolved customer complaints swiftly, ensuring high satisfaction levels.
- Built strong relationships with customers by identifying pain points and providing effective solutions.
Senior Customer Service Representative
Consumer Cellular
Phoenix
08.2022 - 11.2024
- Provided exceptional customer support across multiple communication channels.
- Managed customer accounts and updated billing information accurately.
- Documented customer interactions in the CRM system thoroughly.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Coordinated with Sales, Marketing, and Technical Support teams to enhance communication.
Drive-Thru Captain
Chick-fil-A
Marysville
03.2019 - 05.2022
- Achieved recognition as top performer in cultivating customer relationships during ordering process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Led team coordination efforts to enhance collaboration and efficiency.
Education
Bachelor of Science - Business Marketing And Advertising
Grand Canyon University
Phoenix, AZ04-2025
Skills
- Driven and adaptable
- People-oriented
- High energy
- CRM expertise
- Communication skills
- Problem solving
- Dependability and punctuality
- Residential HVAC Equipment
- Adaptability and flexibility
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$24/hr - $35/hrCertification
EPA 608 License
Affiliations
- Disc Golf Enthusiast
- Board Game Nerd
- Master Kombucha Brewer
Timeline
HVAC Service Technician
Perfect
05.2025 - Current
Senior Customer Service Representative
Consumer Cellular
08.2022 - 11.2024
Drive-Thru Captain
Chick-fil-A
03.2019 - 05.2022
Bachelor of Science - Business Marketing And Advertising
Grand Canyon University