Open To Work
Luke Struiksma
HVAC
Boise
Work Preference
Summary
Dependable professional with strong problem-solving and relationship-building skills. Experienced in resolving customer issues and ensuring satisfaction across various roles in service-oriented environments. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
HVAC/R Operations Technician
Micron
Boise, ID
06.2026 - Current
- Helped support mechanical and HVAC/R work across chiller plants, compressed air systems, heating and cooling water infrastructure, clean room HVAC/R applications, process exhaust systems, and general building HVAC/R.
- Performed preventive and routine maintenance on complex facilities equipment while following local HVAC/R regulations.
- Completed system rounds, collected data readings, and tracked alarms for operational monitoring. Diagnosed faults and alarm conditions using P&ID schematics, single-line diagrams, wiring diagrams, and pressure and temperature readings.
- Responded quickly to system malfunctions and alarm states to restore equipment operation with minimal disruption.
- Interpreted refrigeration cycles, electrical schematics, and performance data to resolve system issues and improve equipment operation.
HVAC Service Technician
Perfect
Boise
05.2025 - 06.2026
- Collaborated with clients to assess heating and cooling requirements accurately.
- Resolved customer complaints swiftly, ensuring high satisfaction levels.
- Built strong relationships with customers by identifying pain points and providing effective solutions.
Senior Customer Service Representative
Consumer Cellular
Phoenix
08.2022 - 11.2024
- Provided exceptional customer support across multiple communication channels.
- Managed customer accounts and updated billing information accurately.
- Documented customer interactions in the CRM system thoroughly.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Coordinated with Sales, Marketing, and Technical Support teams to enhance communication.
Drive-Thru Captain
Chick-fil-A
Marysville
03.2019 - 05.2022
- Achieved recognition as top performer in cultivating customer relationships during ordering process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Led team coordination efforts to enhance collaboration and efficiency.
Education
Bachelor of Science - Business Marketing And Advertising
Grand Canyon University
Phoenix, AZ04-2025
HVAC Certification Program - HVAC
College of Western Idaho
Nampa, ID 09.2025 - Current
Skills
- Driven and adaptable
- People-oriented
- High energy
- CRM expertise
- Communication skills
- Problem solving
- Dependability and punctuality
- Residential HVAC Equipment
- Adaptability and flexibility
Certification
EPA 608 License
Affiliations
- Disc Golf Enthusiast
- Board Game Nerd
- Master Kombucha Brewer
Timeline
HVAC/R Operations Technician
Micron
06.2026 - Current
HVAC Certification Program - HVAC
College of Western Idaho
09.2025 - Current
HVAC Service Technician
Perfect
05.2025 - 06.2026
Senior Customer Service Representative
Consumer Cellular
08.2022 - 11.2024
Drive-Thru Captain
Chick-fil-A
03.2019 - 05.2022
Bachelor of Science - Business Marketing And Advertising
Grand Canyon University