Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Interests
References
Timeline
Generic
Luthfi Al Ghifari

Luthfi Al Ghifari

Food And Beverage Server
East Jakarta

Summary

I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, selfmotivated, reliable, responsible and hard working person

Overview

10
10
years of professional experience

Work History

Barista (Daily Worker)

Fairmont Hotel Jakarta
1 2017 - 05.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd orders with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Stocked shelves and performed detailed inventory count (daily inventory).

Waiter

Coach Restaurant
02.2024 - Current
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Contributed to the restaurant positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Assist customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waiter

Mandarin Oriental Hotel Jakarta
9 2022 - 9 2023
  • Prepare opening and closing duties
  • Serve the guest based on LQA/BSA Standart
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Barista

Tjikini Lima And Bonbin Terrace
07.2020 - 09.2021
  • Handle and make all beverages product
  • Prepare opening and closing duties
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Daily inventory
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated closely with server to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Promoted specials or upsold items to increase average check amount.

Waiter

Best Western Senayan Hotel
05.2019 - 05.2020
  • Incharge in Restaurant who have buffet breakfast at morning, and alacarte for 24 hours
  • Take responsibility for send food to the room, set up area for meetings or private event at the banquet
  • Handled bar section for make beverages product if needed.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Maintained stock levels of equipment or condiments throughout shift.
  • Cashiering

Barista (Daily Worker)

Crowne Plaza Hotel
08.2015 - 08.2016
  • Incharge as a bartender who take responsibility for making orders for in room dinning and restaurant also
  • Do inventory things, Prepare and cleaning from opening or closing duties
  • Incharge in All day dinning restaurant (Spectrum)
  • Take responsibility for making orders, create and report inventories stuff to the leaders
  • Clean area, inventory, labeling and everything based on HACCP.

Food and Beverage Server

Chicken Phong - Korean Restaurant
05.2014 - 06.2015
  • Taking orders, Serve food and Beverages, Clean and prepare the table, process the payments.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Cashiering

Education

Short Training of Hospitality Program

PUSHKOM
South Jakarta
04.2001 -

SMA

SMAN 20
South Jakarta
04.2001 -

Skills

Product knowledge

Personal Information

  • Date of Birth: November,11th 1993
  • Marital Status: Married with 1 Son
  • Religion : Moeslem

Accomplishments

    Most mention colleagues in Cinnamon from Mandarin Oriental

Interests

Cross Training Program

References

  • Yusak Yaniardi, Intercontinental Pondok Indah, +62 858-6292-9617
  • Muhammad Febrian, Top Golf, +62 878-2442-3637
  • Bayu Tri Anggara, Mandarin Oriental, +62 813-3522-4224

Timeline

Waiter

Coach Restaurant
02.2024 - Current

Barista

Tjikini Lima And Bonbin Terrace
07.2020 - 09.2021

Waiter

Best Western Senayan Hotel
05.2019 - 05.2020

Barista (Daily Worker)

Crowne Plaza Hotel
08.2015 - 08.2016

Food and Beverage Server

Chicken Phong - Korean Restaurant
05.2014 - 06.2015

Short Training of Hospitality Program

PUSHKOM
04.2001 -

SMA

SMAN 20
04.2001 -

Barista (Daily Worker)

Fairmont Hotel Jakarta
1 2017 - 05.2019

Waiter

Mandarin Oriental Hotel Jakarta
9 2022 - 9 2023

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Luthfi Al GhifariFood And Beverage Server