Cross Training Program
Luthfi Al Ghifari
Food And Beverage Server
East Jakarta
Summary
I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, selfmotivated, reliable, responsible and hard working person
Overview
10
10
years of professional experience
Work History
Barista (Daily Worker)
Fairmont Hotel Jakarta
1 2017 - 05.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd orders with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Stocked shelves and performed detailed inventory count (daily inventory).
Waiter
Coach Restaurant
02.2024 - Current
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Contributed to the restaurant positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Assist customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waiter
Mandarin Oriental Hotel Jakarta
9 2022 - 9 2023
- Prepare opening and closing duties
- Serve the guest based on LQA/BSA Standart
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Barista
Tjikini Lima And Bonbin Terrace
07.2020 - 09.2021
- Handle and make all beverages product
- Prepare opening and closing duties
- Maintained a clean and organized workspace for optimal productivity and safety.
- Daily inventory
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated closely with server to fulfill beverage orders accurately while managing patron expectations efficiently.
- Promoted specials or upsold items to increase average check amount.
Waiter
Best Western Senayan Hotel
05.2019 - 05.2020
- Incharge in Restaurant who have buffet breakfast at morning, and alacarte for 24 hours
- Take responsibility for send food to the room, set up area for meetings or private event at the banquet
- Handled bar section for make beverages product if needed.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained stock levels of equipment or condiments throughout shift.
- Cashiering
Barista (Daily Worker)
Crowne Plaza Hotel
08.2015 - 08.2016
- Incharge as a bartender who take responsibility for making orders for in room dinning and restaurant also
- Do inventory things, Prepare and cleaning from opening or closing duties
- Incharge in All day dinning restaurant (Spectrum)
- Take responsibility for making orders, create and report inventories stuff to the leaders
- Clean area, inventory, labeling and everything based on HACCP.
Food and Beverage Server
Chicken Phong - Korean Restaurant
05.2014 - 06.2015
- Taking orders, Serve food and Beverages, Clean and prepare the table, process the payments.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Cashiering
Education
Short Training of Hospitality Program
PUSHKOM
South Jakarta 04.2001 -
SMA
SMAN 20
South Jakarta 04.2001 -
Skills
Product knowledge
Beverages maker
Inventories
Operational preparation
Cash counting and handling
Teamwork
POS Systems
Order Taking
Adaptive and creative
Exceptional customer service
Inventory Management
Personal Information
- Date of Birth: November,11th 1993
- Marital Status: Married with 1 Son
- Religion : Moeslem
Accomplishments
Most mention colleagues in Cinnamon from Mandarin Oriental
Interests
References
- Yusak Yaniardi, Intercontinental Pondok Indah, +62 858-6292-9617
- Muhammad Febrian, Top Golf, +62 878-2442-3637
- Bayu Tri Anggara, Mandarin Oriental, +62 813-3522-4224
Timeline
Waiter
Coach Restaurant
02.2024 - Current
Barista
Tjikini Lima And Bonbin Terrace
07.2020 - 09.2021
Waiter
Best Western Senayan Hotel
05.2019 - 05.2020
Barista (Daily Worker)
Crowne Plaza Hotel
08.2015 - 08.2016
Food and Beverage Server
Chicken Phong - Korean Restaurant
05.2014 - 06.2015
Short Training of Hospitality Program
PUSHKOM
04.2001 -
SMA
SMAN 20
04.2001 -
Barista (Daily Worker)
Fairmont Hotel Jakarta
1 2017 - 05.2019
Waiter
Mandarin Oriental Hotel Jakarta
9 2022 - 9 2023