Lydia Trummell
Nampa
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front office management at 2 Rivers Salon & Spa. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Skilled in cash handling and inventory control, consistently optimizing operations to improve service delivery and maintain high standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Front Desk Receptionist
2 Rivers Salon & Spa
08.2023 - Current
- Deliver outstanding first impressions by warmly greeting guests upon arrival
- Answer phone calls and address inquiries, enhancing client communication and satisfaction.
- Maintain cleanliness and organization of reception, salon & spa areas on a scheduled rotation, contributing to positive first impressions.
- Process payments and handled cash, credit card, gift card and other transactions accurately, ensuring financial accountability.
- Collaborate with salon ownership, management & providers to optimize service delivery and improve client experience.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Provided administrative support by maintaining records and filing documents systematically.
Back of House Specialist
CaCi Restaurant
03.2022 - 08.2023
- Assisted chefs in meal preparation, following safety protocols and maintaining hygiene standards.
- Monitored inventory levels, assisting in stock management and timely replenishment of supplies.
- Trained new staff on kitchen procedures and equipment usage, fostering a collaborative team environment.
- Prepared ingredients according to standardized recipes, ensuring consistency and quality in all dishes.
- Organized kitchen stations for efficient workflow, optimizing space and minimizing preparation time.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
Front End Manager
Porterhouse Market
11.2018 - 08.2023
- Managed front-end operations to ensure efficient customer service and product presentation.
- Trained and mentored team members on best practices for customer engagement and sales techniques.
- Oversaw daily deli operations, ensuring compliance with food safety and sanitation standards.
- Collaborated with suppliers to secure quality products while negotiating favorable pricing terms.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Front End Manager
Jimmy Johns
01.2018 - 11.2018
- Supervised front-end operations, ensuring compliance with company policies and enhancing customer experience.
- Trained and mentored staff on best practices for efficient checkout processes and customer service techniques.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
Education
Technical Degree - Aesthetics
Aveda Institute
Boise, ID02-2023
Required
Escalon High School
Escalon, California05-2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Hospitality services
- Filing
- Front office management
- Office organization
- Oral and writing communication
- Administrative skills
- Skilled in all Microsoft Functions, Toast, most all scheduling software
- Multi-line telephone systems
- Inventory control
- Spreadsheet tracking
- Business administration
Accomplishments
Recognized in all of my positions as a fast learner, hard worker, and excellent overall employee
Promoted at my first ever job within 30 days to management
Employee of the month in February 2025 at 2 Rivers Salon & Spa
Multiple 5 Star Reviews for award winning customer service and client management
Excellent retention of client name, preferences and important personal details
Certification
- Licensed Esthetician - Since February 2023
- Certified Front End Trainer - 2 Rivers Salon
Timeline
Senior Front Desk Receptionist
2 Rivers Salon & Spa
08.2023 - Current
Back of House Specialist
CaCi Restaurant
03.2022 - 08.2023
Front End Manager
Porterhouse Market
11.2018 - 08.2023
Front End Manager
Jimmy Johns
01.2018 - 11.2018
Technical Degree - Aesthetics
Aveda Institute
Required
Escalon High School
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