Lyneva Smith
Nampa
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Warehouse Packer
Amazon
Nampa
04.2023 - Current
- Packaged customer orders accurately and efficiently for timely delivery.
- Operated packaging machinery to prepare products for shipment.
- Maintained clean and organized workstations in compliance with safety standards.
- Utilized scanning tools to track inventory and ensure accurate order fulfillment.
- Utilized proper techniques for lifting, packing and handling heavy objects.
Customer Service Account Manager
KimCo Design and Manufacturing
Boise
03.2018 - Current
- Created and maintained customer accounts, including entering data into the company's computer system.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with other departments to ensure customer orders were fulfilled in a timely manner.
Customer Service Representative
Kendall Automotive Group
Boise
10.2016 - 01.2018
- Collaborated with team members to enhance customer service experience.
- Supported sales team members to drive growth and development.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
General Education Diploma
Nampa, IDSkills
- Customer account management
- Order processing
- Data entry
- Customer relationship management
- Effective communication
- Active listening
- Email etiquette
- Scheduling
- Account updating
- Filing
- Multitasking and organization
Timeline
Warehouse Packer
Amazon
04.2023 - Current
Customer Service Account Manager
KimCo Design and Manufacturing
03.2018 - Current
Customer Service Representative
Kendall Automotive Group
10.2016 - 01.2018
General Education Diploma