Summary
Overview
Work History
Education
Skills
References
Timeline
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Lynne Skinner

Boise

Summary

Adept at bridging communication between technical and non-technical teams, I drive process improvements and enhance customer service, ensuring project success and stakeholder satisfaction. Experienced professional with a strong background in technology-related roles. Proficient in Infor financial system application testing, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

15
15
years of professional experience

Work History

Financial Program System Specialist

Idaho State Controller's Office
Boise
03.2010 - Current
  • Conduct testing of software and systems (multiple tenants) to ensure quality and reliability.
  • Collaborate closely with team members to achieve project objectives and meet deadlines.
  • Maintan updated knowledge through continuing education and training.
  • Worked with cross-functional teams to achieve goals.
  • Create documentation for support team and external customers.
  • Provide training and written instruction to documentation and training team.
  • Test Infor updates, issues and enhancements.
  • Manage, maintain and build Luma interface specs, working in collaboration with CSC app developers.
  • Strong communication and collaboration with Production Infor support teams and individuals.
  • Utilize various software and tools to streamline processes, documentation and communication correspondence.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Procurement Specialist, Sr.

State Controller's Office
Boise
03.2010 - Current
  • Provided advanced support on procurement processes and procedures in Infor FSM.
  • Strong customer support via telephone, email and Service Now incidents and cases.
  • Troubleshoot and resolve Infor system errors.
  • Monitor EDI queues and assist with testing of EDI contacts.
  • Manage and maintain supplier portal database.
  • ISD query and upload to Infor DB records and record fixes.
  • Strong team component across Luma division.
  • Organized periodic meetings with vendors and suppliers to discuss business objectives.
  • Provided training sessions on procurement processes and procedures for staff customers.

IT Business Integration Specialist

Idaho State Controller's Office
Boise
03.2010 - Current
  • Conducted research on the latest technologies and tools for data center.
  • Strong documentation skills.
  • Expert at interpreting technical to non-technical staff.
  • Managed and led multiple projects such as new phone system, introducing new Outlook to agency, technical support for data center environmental software, SharePoint expert.
  • Strong team player providing coverage as needed.
  • After hours support and training.
  • Ability to determine customers' business needs and issues.

Education

Bachelor of Arts - Information Technology

Boise State University
Boise, ID
12-2016

Skills

  • Infor software testing
  • Application configuration and troubleshooting
  • Database management
  • Technical documentation
  • Process improvement
  • Customer service
  • Communication between technical and non-technical staff

References

References available upon request.

Timeline

Financial Program System Specialist

Idaho State Controller's Office
03.2010 - Current

Procurement Specialist, Sr.

State Controller's Office
03.2010 - Current

IT Business Integration Specialist

Idaho State Controller's Office
03.2010 - Current

Bachelor of Arts - Information Technology

Boise State University

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Lynne Skinner