M. Hamza
Delhi
Summary
Dynamic travel consultant with extensive experience at Wilson and Hughes, excelling in travel sales and operations. Proven track record in client relationship management and revenue generation, leveraging strong analytical skills to optimize processes. Adept at handling high-pressure situations while ensuring exceptional customer satisfaction and seamless travel experiences.
Overview
8
8
years of professional experience
Work History
Travel Consultant – Sales and Operations
Wilson and Hughes (Cox and Kings)
2025.05 - Current
- Manage end-to-end travel bookings for corporate clients, including flights, hotels, trains and buses.
- Create and handle complex international itineraries and multi-sector travel plans.
- Oversee all flight-related processes for the holiday package sales team, including PNR creation, ticket issuance, reissuance and cancellations.
- Provide suitable travel alternatives and recommend optimal routing based on client requirements.
- Handle schedule changes, cancellations and provide emergency travel support as needed.
- Liaise with service providers such as airlines, hotels, and car rental partners to ensure seamless travel experiences.
Senior Executive – Operations API
Travel Boutique Online
2024.10 - 2025.04
- Delivered excellent services and manage the needs of our agencies through phone, email, and live chat.
- Handled high volumes of inquiries professionally, including book outs, relocations, amendments and special requests.
- Collaborated with global teams and managers to resolve operational issues effectively.
- Managed high workloads and crisis situations to ensure seamless agency support operations.
Business Analyst
GRNconnect
2023.01 - 2024.10
- Coordinated with clients worldwide provided technical and business-related support and optimizing client processes.
- Managed key accounts, maintained strong client relationships, and resolved issues promptly.
- Analyzed client performance, developed insights, and provided recommendations to drive growth.
- Monitored credit utilization, tracked payments, and followed up on overdue accounts.
- Supported dispute resolution by coordinating communication between teams and clients under our signed SLA’s.
Travel Sales Consultant (Hotel Sales & Customer Support)
Mondee Tech Pvt Ltd
2021.11 - 2022.11
- Managed global hotel reservations, handling bookings, changes, and cancellations.
- Coordinated directly with hotels to ensure reservation confirmations.
- Responded to customer inquiries regarding rates, special offers, and travel plans.
- Generated daily/monthly revenue by creating MCO.
- Resolved post-sales conflicts to maintain customer satisfaction.
Travel Consultant (Sales & Operations)
Travel Triangle
2018.07 - 2020.06
- Maintained relationships with travelers by understanding trip details and preferences.
- Ensured high-quality customer experiences by resolving conflicts and managing trip logistics.
- Provided information about products/services via phone, email, and online chat.
- Gathered feedback to improve customer service delivery.
Education
Bachelor of Commerce (B.Com.) -
University of Delhi
2018-01
Senior Secondary - Commerce Stream
CBSE
2014-01
Skills
- Travel Sales & Operations
- Client Relationship Management
- Invoice review and accounts payable
- Inbound Call Handling
- Revenue Generation
- Business Analysis & Reporting
- Metabase
- Kibana
- Microsoft Office
- Excel
Hobbies and Interests
- Swimming
- Traveling
- Playing Cricket
Languages
- Hindi
- Urdu
- English
- Hindi
- Urdu
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Upper Intermediate (B2)
B2
Timeline
Travel Consultant – Sales and Operations
Wilson and Hughes (Cox and Kings)
2025.05 - Current
Senior Executive – Operations API
Travel Boutique Online
2024.10 - 2025.04
Business Analyst
GRNconnect
2023.01 - 2024.10
Travel Sales Consultant (Hotel Sales & Customer Support)
Mondee Tech Pvt Ltd
2021.11 - 2022.11
Travel Consultant (Sales & Operations)
Travel Triangle
2018.07 - 2020.06
Bachelor of Commerce (B.Com.) -
University of Delhi
Senior Secondary - Commerce Stream
CBSE