Macee Collins
Lewiston
Summary
Dynamic sales lead with proven expertise in customer engagement and team leadership. Skilled in regulatory compliance and upselling strategies, driving exceptional results in firearms sales.
Overview
8
8
years of professional experience
Work History
Gun Sales Lead
North 40 Outfitters
Lewiston
12.2019 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Analyzed sales reports to identify areas for improvement in team performance.
- Managed cash register operations using POS system and processed sales and returns.
- Provided training sessions for new employees on sales techniques, procedures.
- Managed inventory control for firearms and ammunition stock levels.
- Oversaw compliance with federal and state regulations in firearms sales.
- Conducted regular audits of firearms inventory to ensure accuracy.
- Coordinated with law enforcement on background checks for firearm purchasers.
- Assisted customers with selecting appropriate firearms for their needs.
- Reviewed applications from prospective purchasers of handguns or long guns.
- Evaluated customer service levels provided by staff members when dealing with customers purchasing firearms.
- Performed background checks on potential buyers before completing a sale.
- Ensured compliance with state regulations regarding gun ownership and sales.
- Maintained records of customer purchases, repairs, returns, and other transactions related to firearms.
- Kept inventory of firearms and ammunition well-organized, stocked, and secure.
- Coached staff on strategies to enhance performance and improve customer relations.
Certified Nursing Assistant
Royal Plaza
Lewiston
10.2017 - 04.2019
- Assisted patients with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to develop personalized care plans.
- Supported rehabilitation exercises under the supervision of physical therapists.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
High School Diploma -
Lewiston Senior High School
Lewiston06-2015
Some College (No Degree) - Criminal Justice
Big Bend Community College
Moses Lake, WASkills
- Customer engagement
- Regulatory compliance
- Team leadership
- Attention to detail
- Problem solving
- Upselling strategies
- Multitasking
Timeline
Gun Sales Lead
North 40 Outfitters
12.2019 - Current
Certified Nursing Assistant
Royal Plaza
10.2017 - 04.2019
High School Diploma -
Lewiston Senior High School
Some College (No Degree) - Criminal Justice
Big Bend Community College