Maci Olson
Boise
Summary
Dynamic and dedicated professional with extensive experience at Breaking Dawn, excelling in customer service and effective multitasking. Proven ability to enhance guest experiences through interactive communication and strong problem-solving skills. Recognized for training new staff and cultivating relationships with regular customers, ensuring satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess/Server
Breaking Dawn
03.2024 - 07.2025
- Assisted in coordinating reservations and special events for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Collaborated with servers to facilitate smooth dining operations during peak hours.
- Trained new host staff on best practices and customer service standards.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed customer inquiries and resolved complaints efficiently to ensure satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Hostess
Eleven College
03.2022 - 11.2022
- Greeted guests and ensured prompt seating to optimize dining experience
- Managed reservation system to maintain accurate guest flow and occupancy rates
- Collaborated with kitchen staff to communicate special requests and dietary restrictions
- Trained new hosts on customer service standards and operational procedures
Education
High School Diploma -
Boise State University
Boise, ID05-2029
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Guest engagement
Timeline
Hostess/Server
Breaking Dawn
03.2024 - 07.2025
Hostess
Eleven College
03.2022 - 11.2022
High School Diploma -
Boise State University