Mackenzie Tachdjian
Star
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Specialty Referral Coordinator
Primary Health Medical Group
09.2020 - Current
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Sensitive medical information/HIPPA
Sales Associate/Leader
The Buckle
06.2018 - 01.2021
- Greet and attend to guests
- Train and recruit new team members
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
Administrative Assistant
University of Idaho
08.2017 - 05.2018
- Greet and attend to any client that walks into the office with questions or needs
- Coordinating company events and meetings
- Market new research activities/opportunities to other students on campus
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Financial Advisor/Accountant
T-N-T Logistics
07.2013 - 07.2017
- Responsible for managing/organizing company revenue
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Education
Bachelor of Science - Health Sciences, Microbiology
Boise State University
Boise, ID05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Specialty Referral Coordinator
Primary Health Medical Group
09.2020 - Current
Sales Associate/Leader
The Buckle
06.2018 - 01.2021
Administrative Assistant
University of Idaho
08.2017 - 05.2018
Financial Advisor/Accountant
T-N-T Logistics
07.2013 - 07.2017
Bachelor of Science - Health Sciences, Microbiology
Boise State University
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