Mackenzie Thompson
Nampa
Summary
Caring intake specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
AmeriBenIEC Group
Meridian
03.2020 - Current
- Assisted in developing policies and procedures related to intake processes.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Answered incoming calls.
- Performing clerical work.
- Liaising with medical professionals.
- Gathering medical histories.
- Recording personal details.
- Maintained accurate and up-to-date records of client interactions and services provided.
Server
Dennys Restaurant
Caldwell
08.2018 - Current
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Madison Diner
Bainbridge
04.2016 - 06.2018
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
Vallivue Academy
Caldwell, ID05-2016
Some College (No Degree) - Health Sciences
CWI
Nampa, IDSkills
- Charting and clinical documentation
- Insurance verification
- Attention to detail
- Confidentiality
- Database maintenance
- Team member support
- Exceptional customer service
- Quality control
Timeline
Intake Coordinator
AmeriBenIEC Group
03.2020 - Current
Server
Dennys Restaurant
08.2018 - Current
Server
Madison Diner
04.2016 - 06.2018
High School Diploma -
Vallivue Academy
Some College (No Degree) - Health Sciences
CWI
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