Summary
Overview
Work History
Education
Skills
Timeline
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Maddie Willingham

Filer

Summary

Dynamic professional with leadership experience at many different places, excelling in employee performance management and staff coaching. Ability to amplify team efficiency and compliance with health and safety standards. Recognized for always creating a positive environment while training new hires, ensuring exceptional customer service and operational excellence.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Starbucks
02.2024 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cashier Supervisor

Pick Me Up
10.2023 - 02.2024
  • Quickly and accurately counted drawers at start and end of each shift.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.

Assistant Volleyball Coach

Robert Stuart Middle School
08.2023 - 10.2023
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Collaborated with fellow coaches to share best practices, leading to overall program improvement.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
  • Created positive and encouraging environment to motivate athletes to give best efforts.

Certified Nursing Assistant

Serenity Transitional Care
06.2023 - 08.2023
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

Front of House Trainer

Chick-fil-A
05.2022 - 05.2023
  • Conducted ongoing assessments of staff competencies to determine areas needing additional support or attention.
  • Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
  • Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.

Education

Bachelors of Radiology Sciences - Radiology

Boise State University
Boise, ID
05-2027

Health Sciences

College of Southern Idaho
Twin Falls, ID
12-2024

High School Diploma -

Filer High School
Filer, ID
12-2024

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • POS system operation
  • Employee performance management
  • Staff coaching

Timeline

Barista Trainer

Starbucks
02.2024 - Current

Cashier Supervisor

Pick Me Up
10.2023 - 02.2024

Assistant Volleyball Coach

Robert Stuart Middle School
08.2023 - 10.2023

Certified Nursing Assistant

Serenity Transitional Care
06.2023 - 08.2023

Front of House Trainer

Chick-fil-A
05.2022 - 05.2023

Bachelors of Radiology Sciences - Radiology

Boise State University

Health Sciences

College of Southern Idaho

High School Diploma -

Filer High School

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Maddie Willingham